| Service Desk Management at Remote, Remote, USA |
| Email: [email protected] |
| From: Vijaya, KK Software [email protected] Reply to: [email protected] Role name: Service Desk Management Role Description: Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets Competencies: Service Desk Management Experience (Years): 10 & Above Essential Skills: Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets Desirable Skills: Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively Country: United States Branch | City | Location: TCS - Iselin, NJ(South) New Jersey Englewood Cliffs, NJ B. Vijaya Lakshmi Sr. IT Recruiter Desk Number: 4693434996 8751 Collin-McKinney Pkwy, #1302, McKinney,TX 75070 555 Metro Place North, Suite#100 ,Dublin, OH-43017 Email Id: [email protected] URL: www.kksoftwareassociates.com Keywords: information technology Idaho New Jersey Ohio Texas Service Desk Management [email protected] |
| [email protected] View all |
| Mon Nov 25 20:41:00 UTC 2024 |