| Technician at Indianapolis, Indiana, USA |
| Email: [email protected] |
| From: Sushil. N, kksoftwareassociates [email protected] Reply to: [email protected] JoB Title : Technician Location : Indianapolis, IN Job Description : Role Description: Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop software/ applications Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices Perform general preventative maintenance tasks on devices and software To follow and execute instructions provided by Subject Matter Experts Provide advance level of support for complex issues with regards to End User Workspace hardware, software and applications Is able to provide priority services with for Executive and VIP users Provide extended support to remote Desktop Engineering teams with regards to activities related to Application Packaging , Software Distribution , Image Management , Mobile Device Management, End User Workspace Security Management and Desktop Virtualization Provide onsite hand and eye support to TCS / Customer / OEM SMEs towards Install, upgrade, support and troubleshooting of devices in Compute environment To assist users with any logged IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary To accurately record, update and document requests using the IT service desk system To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate mannerGLOBAL PARTNERSHIP MANAGEMENT PRACTICEJOB DESCRIPTIONVersion: 1.0 Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization To be a highly motivated team player with the skills and ability to manage changing priorities Maintain all the hardware inventory in the system Competencies: OSS Overview Experience (Years): 10 Essential Skills: Good general understanding of IT principles such as Networks, Hardware and Domains Advanced working knowledge of Operating system such as Windows, ios and Mac related software and applications Advance experience in End User device hardware and software troubleshooting Expert knowledge of mobile devices, iPhones and iPads Experience with building, configuring, replacing and troubleshooting EUC hardware components Good experience of supporting devices such as Printers and Meeting Room equipments Awareness of Data Backup principles Basic Knowledge of Infrastructure (Compute and Network) hardware architecture as to understand the procedure shared by L2 teams during troubleshooting, H&E support Basic knowledge of server/client operations in a domain environment including Active Directory Good Hands on Experience in IMAC and Breakfix activities related to Infrastructure environment Desirable Skills: Exceptional customer facing skills Able to communicate clearly and effectively both with TCS and the Customer Logical and analytical approach to work Accurate record keeping Able to work unsupervised Good timekeeper Intense focus on quality work Productive and Efficient Able to operate within customer standard operating procedures Able to maintain professional demeanor under stress To be at all times appropriately dressed for the Customer environment Good standards of grooming and personal hygiene Country: United States Branch | City | Location: Indianapolis, IN Keywords: Exceptional customer facing skills Able to communicate clearly and effectively both with TCS and the Customer Logical and analytical approach to work Accurate record keeping Able to work unsupervised Good timekeeper Intense focus on quality work Productive and Efficient Able to operate within customer standard operating procedures Able to maintain professional demeanor under stress To be at all times appropriately dressed for the Customer environment Good standards of grooming and personal hygiene Thanks and Regards, Sushil. N |IT Recruiter| KK Associates LLC. Contact: +1 614-756-0911 555 Metro Place North, Suite 100 Dublin, OH 43017 | 8751 Collin-McKinney Pkwy, #1302, McKinney, TX 75070 Email Id: [email protected] Keywords: information technology Idaho Ohio Texas Technician [email protected] |
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| Mon Dec 02 22:47:00 UTC 2024 |