| NEED SUBMISSIONS FOR IT Quality & Support Supervisor (100% on-site Ocoee, FL), at Ocoee, Florida, USA |
| Email: [email protected] |
| From: Venu, nukasanigroup [email protected] Reply to: [email protected] Dear Partner, Good Morning , Greetings from Nukasani group Inc !, We have below urgent long term contract for ** IT Quality & Support Supervisor (100% on-site Ocoee, FL),** immediately available for interviews, could you please review the below role, if you available, could you please send me updated word resume, and below candidate submission format details AND Skill Matrix, immediately. If you are not available, any referrals would be greatly appreciated. Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you. **Candidate Submission Format - needed from you** Full Legal Name Personal Cell No ( Not google phone number) Email Id Skype Id Interview Availability Availability to start, if selected Current Location Open to Relocate Work Authorization Total Relevant Experience Education./ Year of graduation University Name, Location Country of Birth Contractor Type Home Zip Code Job Tittle: IT Quality & Support Supervisor Location : Ocoee, FL (100% on-site) Long Term **Rate: Best competitive rate on w2 on c2c hourly** **I. DESCRIPTION OF SERVICES** **Must-have skills:** EDU : AD or Technical Institute Degree/Certificate in relevant fields, or equivalent work exp in customer service and/or QA, lead role exp.5+ y of exp in customer service/concierge service;lead/supervising/managing **PREFERRED** : exp in an enterprise/high demanding/large environment;SharePoint;change management or ITSM (IT service management).Client: Florida Department of Transportation - Turnpike Enterprise/ FDOTDuration:12 months with possible extensions Requirements: Availability to work 100% on Clients site in Ocoee, FL; Experience in enterprise/highly demanding customer support environment (5+ years); Experience in operations of the Headquarters IT Concierge Desk (Tier 1); Experience with working varying shifts; Experience with services staff and users/customers to ensure that service and delivery objectives are met; Experience with quality assurance and performance assessment experience on key performance measures Experience planning and coordinating Concierge service objectives and service delivery; Experience with escalations for HQ Concierge Desk prior to escalation to the HQ Regional IT Service Manager; Experience in change management; Experience in leadership roles; Experience with Outlook, Word, and Excel; Experience with meeting platforms; Experience with workstation support functions; Experience with IT service management; Experience with PM fundamentals (preferred); SharePoint administration experience (preferred); Associate Degree or Technical Institute Degree/Certificate in relevant fields, or equivalent work experience in customer service and /or quality assurance, lead role experience Responsibilities include but are not limited to the following: Be responsible for providing timely and high-quality service and solutions to all customers; Coordinate daily activities to resolve problems and resolve change management issues; Monitor ticketing queues and ensures Service Level Agreements are met; Report on key performance measures to evaluate staff performance; Be responsible for creating, implementing, and growing the Quality Assurance Program for the HQ Services Team; Work to improve work processes and improve on efficiencies; Participate in the Client's staff meetings and other service-oriented groups, attending mandated meetings and teleconferences; with such participation and duties including, agenda preparation, notetaking, and the distribution and follow-up on action items; Partake in technology research, evaluation, and quality checks and balances; Ensure that 90% of all Service Desk tickets are resolved and responded to in a timely manner for the work unit; Streamline the support that is provided to staff and customers; Telework may be required; Have excellent verbal and written skills; Perform other duties as assigned both onsite and remotely Thanks regard Venu |Talent Acquisition E:[email protected],| Tel:16303393525 Nukasani Group Inc 1001 E Chicago Ave , UNIT B111 Naperville , IL 60540 http://www.nukasanigroup.com Keywords: quality analyst active directory information technology |
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| Thu Dec 08 21:55:00 UTC 2022 |