| Salesforce Genesys AI Lead For Cary, NC at Cary, North Carolina, USA |
| Email: [email protected] |
| From: Manish Kumar, Scalable Systems [email protected] Reply to: [email protected] Position: Salesforce Genesys AI Lead Location: Cary, NC Salesforce / Genesys AI Lead: Analyze AI performance in IVA. Analyze and maintain Caller utterances to Call Reason/Intents Guide. Make recommendations on IVR tuning. Recommend new self-service options to IVA Product Owners. Analyze ability to enhance/add digital capabilities. Analyze call volume aligned w/ digital self service capabilities (forms/payments). Analyze IVA delivery of forms or texting digital links. Analyze accuracy of AI performance in SFDC Lightening. Ensure AI recommended Knowledge Articles are working as expected and kept current. Ensure AI recommended Next Best Actions are working as expected and kept current. Lead agent feedback loop sessions using AI performance data (Thumbs Up/ Thumbs down). Analyze Tool Usage & Efficiency by Call Center Agents. Analyze agent behavior as they interact with the tool. Assess ability to reduce clicks, rearrange windows, identify missing information to reduce swivel, etc.). Make recommendations on Intelligent screen pop, referrals and other features to enhance agent efficiency. Best Regards Manish Kumar Phone - +17327883626 Email ID: [email protected] Scalable Systems | Inspiring Innovation Big Data | Analytics | Integration | Intelligence www.scalable-systems.com Keywords: artificial intelligence Idaho North Carolina Salesforce Genesys AI Lead For Cary, NC [email protected] |
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| Wed Dec 04 02:07:00 UTC 2024 |