| L1 Support Analyst-Issaquah, WA or Dallas, TX at Issaquah, Washington, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1982449&uid= From: Upama, CBS LLC [email protected] Reply to: [email protected] L1 Support Analyst-Issaquah, WA or Dallas, TX Location: Issaquah, WA or Dallas, TX Duration: 6-12 Months Contract Job Duties/Essential Functions: Experience in Application support( Not Infra support),application monitoring and creating alters for thresholds values Provide 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets Experience in eCommerce Solutions (SAP Hybris knowledge is a must) Respond ASAP to P1 Critsit/Site Down issues, open a conference bridge, send our Incident Email Notification, collect detailed information and facilitate problem resolution in an All Hands-on Deck mindset with clients SIP teams. Database knowledge and writing SQL queries is mandate. Reading the log files and getting into the root cause of the issue Experience in Google cloud is an added advantage. Ensures that eCommerce Websites are 100% up and operational (24X7X365) Set up automated monitors/alerts for P1/P2 tickets/issues. Build Problem Management processes, document Root Cause Analysis on Critisit/P1 issues and share with Client SIP teams. Triage issues gather Gray logs and consolidate detailed information on all Production tickets under the defined Service Level Agreement based on Priority of tickets. Perform 24X7 Health checks on eCommerce Websites, Database queries and Backend systems and stop/restart Cronjobs and processes as required. Available to work nights and weekends as necessary and perform 24x7 on-call support on a rotational basis. Creates and maintains Level 1 Support Knowledge Base documentation in Wiki/Confluence for teams to reference and use on a day to day basis. Monitors, resolves and escalates Production issues as appropriate to Level 3 Support/Development teams/Solution Architects. Keep P1 Incident Notification Email Distribution and SMS Notification lists up to date on an ongoing basis. Share Weekly Reports and Monthly Dashboards on Production tickets with client SIP Program teams. Must be able to adjust work hours to accommodate global teams 24 x 7x 365 operations - evening, weekend and holiday work will be required. Keywords: Texas Washington L1 Support Analyst-Issaquah, WA or Dallas, TX [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1982449&uid= |
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| 08:00 PM 04-Dec-24 |