Job Details

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sagark428@gmail.com wrote:
Please share resume to  
sagar.bhardwaj@diverselynx.com

Role: Servicenow
BA - Catalogue

Location:
Remote

Duration: Long
Term

Job Description:

End-to-end
     IT service portfolio & catalog design/redesign covering below:

As-is
     understanding of service, respective offerings, process/workflows,
     integrations, fulfilment & support etc.

Planning
     for future service

Re-engineering
     of service/offerings & respective workflows

Designing
     of Service, offering, consumables, request forms, workflows, approvals,
     fulfilment construct formation, automation designing

Integration
     & functional designing, user stories creation, wireframes

KPIs
     & reporting configuration

Build
     test scripts, functional testing, pilot training

Training
     material, trainings

Hand
     over to support, supporting OCM etc.

Implementation
     of redesigned service using ITSM tools like ServiceNow etc.

Identify
     automation opportunities and driving implementation of the same

Work
     closely with ServiceNow developers in Agile method to get redesigned
     service implemented

Desired Skills:

ITIL/ITSM
     Functional Process Consulting or Process Management Lead

ITIL
     Intermediate or Expert certified

ISO
     20000 Auditor is plus

IT
     & respective technology alignment

Project
     Management trained is preferred

Strong
     customer service orientation

Passion
     for analyzing problems designing creative solutions in the form of process
     design and automation, driving continuous performance improvement

Comfortable
     with and effective using MS Office applications including Visio

Close
     attention to detail and accuracy

Deadline
     driven and results oriented

Flexible
     attitude and ability to interact with a diverse business user community
     and changing environment; comfortable with and excited about being part of
     the driving force behind change management

Regards

Sagar Bhardwaj

Sr. Technical Recruiter

300 Alexander Park |Suite #200|Princeton , NJ 08540

Office: +1 7324521006 Ext238

Email: 
sagar.bhardwaj@diverselynx.com|
 URL: 
http://www.diverselynx.com

Keywords: business analyst information technology microsoft New Jersey 
Servicenow BA - Catalogue || Remote
sagark428@gmail.com

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