| IT End User Service Agent & technician at Remote, Remote, USA |
| Email: [email protected] |
| From: AJAY, KK Software Associates [email protected] Reply to: [email protected] Role name: Analyst Role Description: MCSA certification 2. Knowledge of any scripting language like power python etc. 3. Knowledge of configuration management tool like Splunk Quest RMAD terraform etc. 4. Knowledge of incident management problem management Change management on BMC remedy Competencies: IT IS_Service Desk Experience (Years): 8 Essential Skills: Support for 24/7/365 which basically monitors Windows and AD Infrastructure Alerts and take remedial actions within process defined in environment.2. Project Work: 1. Provision / Decommission Windows OS on Virtual machine or Physical standalone servers. 2. DC Promotion/Demotion 3. ADDS Migration 4. Patching & Upgrades3. Incident Management: Respond & resolve tickets before SLA gets breached.4. Infrastructure Downtime/Non-Downtime Maintenance contact email Update on call details.5. Setup Blackouts and then take shutdown reboot of servers as & if required during maintenance work Desirable Skills: Good Communication Skills 2. Windows Server administration skills like a. Windows Server Administration Installation Configuration and Management and troubleshooting related to booting performance and permission. b. File Share Permissions management. c. Windows Server Provisioning and Decommissioning (VM/Physical). d. Server Hardware maintenance and troubleshooting. e. AD Administration including AD promotion/Demotion GP creation/update AD replication troubleshooting. f. Extensive knowledge on AD Site services replication logon troubleshooting FGPP and other GP related troubleshooting. g. AD migration capability to latest platform. h. Azure AD Sync i. DNS/DHCP administration DNS record creation DHCP scope creation. j. VCenter/ESXI Installation Configuration and Management. k. VROPS report creation. l. Vcenter/ESXi/VM performance troubleshooting. 3. Knowledge of AWS/Azure and cloud fundamentals 4. ITIL Service Management with exposure on incident Problem and Change Management. 5. Flexibility in working rotational shifts including night shift in 24x7 environment. 6. Knowledge sharing Escalation procedures & Collaboration Country: United States Branch | City | Location: TCS - Minneapolis Downtown, MN Arden Hills Arden Hills, MN Keywords: active directory information technology Minnesota IT End User Service Agent & technician [email protected] |
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| Thu Dec 05 01:43:00 UTC 2024 |