| Urgent Need of Servicenow BA - Catalogue || Remote at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1995537&uid= Role: Servicenow BA - Catalogue Location: Remote Duration: Long Term Job Description: End-to-end IT service portfolio & catalog design/redesign covering below: As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc. Planning for future service Re-engineering of service/offerings & respective workflows Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing Integration & functional designing, user stories creation, wireframes KPIs & reporting configuration Build test scripts, functional testing, pilot training Training material, trainings Hand over to support, supporting OCM etc. Implementation of redesigned service using ITSM tools like ServiceNow etc. Identify automation opportunities and driving implementation of the same Work closely with ServiceNow developers in Agile method to get redesigned service implemented Desired Skills: ITIL/ITSM Functional Process Consulting or Process Management Lead ITIL Intermediate or Expert certified ISO 20000 Auditor is plus IT & respective technology alignment Project Management trained is preferred Strong customer service orientation Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Regards Sagar Bhardwaj Sr. Technical Recruiter 300 Alexander Park |Suite #200|Princeton , NJ 08540 Office: +1 7324521006 Ext238 Email: [email protected]| URL: http://www.diverselynx.com -- Keywords: business analyst information technology microsoft New Jersey Urgent Need of Servicenow BA - Catalogue || Remote [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1995537&uid= |
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| 09:09 PM 09-Dec-24 |