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Urgent Need of Servicenow BA - Catalogue || Remote at Remote, Remote, USA
Email: [email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=1995537&uid=

Role: Servicenow BA - Catalogue

Location: Remote

Duration: Long Term

Job Description:

End-to-end IT service portfolio & catalog design/redesign covering below:

As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.

Planning for future service

Re-engineering of service/offerings & respective workflows

Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing

Integration & functional designing, user stories creation, wireframes

KPIs & reporting configuration

Build test scripts, functional testing, pilot training

Training material, trainings

Hand over to support, supporting OCM etc.

Implementation of redesigned service using ITSM tools like ServiceNow etc.

Identify automation opportunities and driving implementation of the same

Work closely with ServiceNow developers in Agile method to get redesigned service implemented

Desired Skills:

ITIL/ITSM Functional Process Consulting or Process Management Lead

ITIL Intermediate or Expert certified

ISO 20000 Auditor is plus

IT & respective technology alignment

Project Management trained is preferred

Strong customer service orientation

Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement

Comfortable with and effective using MS Office applications including Visio

Close attention to detail and accuracy

Deadline driven and results oriented

Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Regards

Sagar Bhardwaj

Sr. Technical Recruiter

300 Alexander Park |Suite #200|Princeton , NJ 08540

Office: +1 7324521006 Ext238

Email:
[email protected]| URL:
http://www.diverselynx.com

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Keywords: business analyst information technology microsoft New Jersey
Urgent Need of Servicenow BA - Catalogue || Remote
[email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=1995537&uid=
[email protected]
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09:09 PM 09-Dec-24


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