| Technical Support at Red Bank, New Jersey, USA |
| Email: [email protected] |
| From: Arbab Ahmed, Vizon Inc [email protected] Reply to: [email protected] Hello, Hope you are doing well. Job Description - Job Title: Technical Support Location: Red Bank, NJ Long Term Consulting Job Description Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and tracking all steps taken to the resolution. Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure service levels are maintained. Create and document service management procedures and standards to ensure engineering best practices are maintained. Work with clients directly over the phone and using remote software or travel on-site Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Assist in AV setups as needed for meetings Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365 Heavy use of Windows and Mac OS devices Ability to work in Active Directory Research and test new technology Daily activities Accept and resolve tickets, service requests/incidents/problems, using our Service Desk software Accept client facing phone calls and contact clients via phone and/or email to assist in resolving incidents and problems Use remote management software to log into client PC's and resolve service requests/incidents/problems Answer the phone with a cheerful and enthusiastic tone Perform initial fault finding and basic troubleshooting of both incidents and problems Deal with ticket escalations internally and externally with support tickets from third party vendors Assist with deployments in the field NYC/NJ AreaDesired Attributes and Experience Customer service skills Excellent verbal and written communication skills Reliable Solid understanding of computers, networks and software Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc Experience using MS Office applications: Word, Excel, Outlook High attention to detail Previous experience with ConnectWise: Manage, Automate, Remote Previous experience with Bitdefender Previous experience with LionGuard Ability and willingness to travel to client sites as needed Ability to drive to drive and travel as needed Ability and willingness to work overtime when needed Ability and willingness to quickly learn new technology and software Ability to lift 50 lbs. Qualifications Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support exp Presentation: The candidate must have client-facing qualities such as professional presentation skills and solid soft skills. Excellent communication skills, both oral and written. Self-Starter/Problem solver Ability to accomplish tasks with success once initial guidance is provided. Having a systemic approach to problem-solving/troubleshooting o Keen awareness, understanding, and acknowledging problems. o Systematic approach to resolving issues Demonstrates initiative and assertiveness on how to fix advanced support issues. o Must have and demonstrate a process Ability to manage projects independently. o Projects will be relative size to our company: MS 365 migrations MS SharePoint migrations Microsoft Server migrations and decommissioning Keywords: microsoft New Jersey Technical Support [email protected] |
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| Wed Dec 11 03:08:00 UTC 2024 |