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Contact call Center Solutions Engineer - Fort Mill, SC (Onsite) at Fort Mill, South Carolina, USA

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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2005359&uid= From: Praveena Kanakanti, GAC Solutions [email protected] Reply to:   [email protected] Hi, This is Praveena from GAC Solutions. Hope you are doing good. Role: Contact Center Solutions Engineer Location: Fort Mill, SC (Onsite) Duration: 3 months Contract Job Description: 1. Candidate should be proficient in call flow design, inContact Studio scripting and REST API integration 2. Experience or familiarity with Amazon Lex, Dialog flow ES or any third party bot is preferred 3. Providing solution design and development for new client implementations, and coordination of changes to existing applications. 4. Determining third party or client system (client CRM, databases, service platforms) integration requirements and working closely with customers to configure integrations to the platform. 5. Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build. 6. Digital first and Embedded agent experience in build and customization. 7. Provide web-based agent and administration training. 8. Trouble-shooting problems during the configuration or go-live stages of client implementations. 9. Conduct unit testing, integration testing, and performance testing of software components. 10. Collaborate with quality assurance teams to identify and resolve software defects. 11. Develop technical documentation for end-users and support teams. -Thanks, Praveena Kanakanti E: [email protected] www.gacsol.com Experts in Digitalization and Engineering - Enterprise 4.0 Keywords: golang South Carolina Contact call Center Solutions Engineer - Fort Mill, SC (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2005359&uid=

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11:46 PM 11-Dec-24

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Location: Fort Mill, South Carolina