| AWS SME at Hartford, Connecticut, USA |
| Email: [email protected] |
| From: venkat, Prospectinfosystem [email protected] Reply to: [email protected] Job Title: AWS SME Location: Hartford CT (Locals) Duration: Multi Year Rate: $85/hr. on C2C All Inclusive Must have on the rate Amazon Connect IVR Responsibilities: The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state systems like CRM and case management platforms. The AWS SME will play a critical role in optimizing and transitioning contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include: Evaluating the current system and defining the optimal Amazon Connect architecture. Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR). Configuring Amazon Connect for call flows, routing strategies, and customer interaction management. Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems. Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS). Overseeing the migration of contact center data and ensuring minimal disruption. Providing technical support and post-go-live troubleshooting. Training IT staff and con Keywords: artificial intelligence sthree information technology golang Connecticut AWS SME [email protected] |
| [email protected] View all |
| Thu Dec 12 01:00:00 UTC 2024 |