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Looking for Cloud Engineer at Remote, Remote, USA
Email: sameer@globalitfamily.com
From:

SAM,

Global IT Family

sameer@globalitfamily.com

Reply to:   sameer@globalitfamily.com

Requisition ID: Connecticut Department of Social Service (63748)

Estimated Duration: 01/01/2025 - 12/31/2025

Requisition Name: Cloud Engineer

Customer: CT DSS

55 Farmington Ave, Hartford, CT 06103   Hartford,  Connecticut    06106

Hybrid

Description

The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. The current system lacks scalability, and DSS aims to enhance service delivery with this upgrade, aligning with the state's broader technology roadmap. This initiative is a collaboration between BITS and DSS Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state systems like CRM and case management platforms.

The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include:

Evaluating the current system and defining the optimal Amazon Connect architecture.

Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).

Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.

Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.

Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).

Overseeing the migration of contact center data and ensuring minimal disruption.

Providing technical support and post-go-live troubleshooting.

Training IT staff and contact center managers on Amazon Connect administration.

Qualifications 

Type 

Category 

Qualification 

Description 

Competency 

Required   

Skills 

Cloud 

AWS-CSA Professional (cloud) 

Proficient (4-6 Years) 

No  

Skills 

Cloud 

EMC Cloud Architect (cloud) 

Proficient (4-6 Years) 

No  

Skills 

Others 

Wireless Support Specialist 

Advanced (7-9 Years) 

No

Thanks & Regards,

Sameer Kumar

Global IT Family

Email: sameer@globalitfamily.com   

www.globalitfamily.com

Skype: sameer.satapathy

LinkedIn : https://www.linkedin.com/in/samira-kumar-satapathy-10ab0318/ (Open to connect in Linkedin)

Connect with us!

Keywords: artificial intelligence sthree information technology golang Connecticut Idaho
Looking for Cloud Engineer
sameer@globalitfamily.com
https://jobs.nvoids.com/job_details.jsp?id=2006076
sameer@globalitfamily.com
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01:47 AM 12-Dec-24


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