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SNOW Senior Functional Consultant :: Remote :: Hexaware at Remote, Remote, USA
Email: nirdesh.s@twsol.com
Only H1B/USC/TN Candidates

Suggest looking for below key words to select the CV

              CMDB

              Service Mapping

              CSDM

              ServiceNow Discovery

              HAM

              Functional Consulting (FC)

Role Overview

As a Lead Functional Consultant specializing in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Service Mapping, the FC will play a critical role in helping our clients implement and optimize their ServiceNow environment. This role will act as a subject matter expert, providing technical and functional guidance, delivering solutions that enhance operational efficiency, and ensuring that clients maximize their return on investment in ITOM solutions.

Job Description:

ITOM Implementation:

Lead and execute ITOM engagements, including discovery, event management, operational intelligence, and orchestration, using ServiceNow.

Configure and deploy ITOM modules to monitor and automate IT infrastructure operations,

focusing on cloud and hybrid environments.

Provide subject matter expertise for the architecture, design, and optimization of IT operations.

CMDB (Configuration Management Database) Implementation:

Design, configure, and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM).

Develop, manage, and optimize CMDB health, governance, and data quality.

Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships.

Service Mapping:

Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow.

Create and maintain service maps to reflect business services, application services, and infrastructure dependencies.

Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery.

 Client Engagement & Requirement Gathering:

Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives.

Translate functional requirements into technical designs and solutions, ensuring the clients IT

strategy is supported by the platform.

Solution Design & Development:

Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices.

Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities.

Work closely with change and release management to deploy new capabilities into production

environments.

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Thanks & Regards,

NIRDESH KUMAR SRIVASTAVA | 
Talent Acquisition (United States)

Teamware Solutions Inc. | 
2838 E. Long Lake Road Suite 210, Troy, MI 48085

E-Mail : 
nirdesh.s@twsol.com

Connect With Me On LinkedIn

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Keywords: continuous integration user interface information technology fibre channel trade national Michigan Tennessee
SNOW Senior Functional Consultant :: Remote :: Hexaware
nirdesh.s@twsol.com
nirdesh.s@twsol.com
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01:51 AM 12-Dec-24


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