| WA Local :: Systems Administrator II at Remote, Remote, USA |
| Email: [email protected] |
| From: Anamika, RCI [email protected] Reply to: [email protected] Role: System Administrator II Location: Seattle, WA [ Onsite] Need local only Duration: 5 months C2H Visa - H1B only Rate: $40/hr C2C Start Date = Immediate availability preferred. Location = This position is onsite and located in Seattle, Washington, United States. Systems Administrator II Intro On behalf of our client, Procom Services is looking for a Systems Administrator II for a 5-month contract to potential hire position. This position is responsible for the installation, configuration, and maintenance of the global IT infrastructure. This position requires advanced knowledge of IT hardware and software. The role participates in system provisioning and maintenance that is consistent with company requirements and industry best practices. Reporting to the Regional IT Field Services Delivery Director, the Systems Administrator II oversees day-to-day operations while maintaining close communication with both the Regional Service Delivery Director and other IT and outsource partnership teams. Building and maintaining strong relationships with local customers and business leaders, this role focuses on providing IT support to a Business Unit. Job Details Research and apply appropriate solutions to a vast array of technical issues. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, and configurations. Conduct research on emerging products, services, protocols, and standards in support of systems implementations, business continuity needs, and development efforts. Develop, document, and maintain policies & procedures for GMS Systems Infrastructure. Practice asset management, including maintenance of inventory and technical specifications. Manage end-user accounts, permissions, and access rights in accordance with best practices regarding privacy and security. Provide technical support within the expected service level agreement for MACs and Windows devices. Ability to schedule and work during non-business hour maintenance windows (nights and weekends). Support mobile technology and devices (iOS and Android). Provide executive and white glove support. Provide audio-visual support and training as needed. Deliver outstanding customer service and a positive customer experience. Build strong relationships with key business partners and meet with them on a recurring basis to ensure that SLAs and customer service-related targets are achieved. Proactively review open incidents and requests daily to determine if the right course of action is being taken while also seeking opportunities for a white glove approach. Ensure compliance with published security plans and standards. Collaborate with Service Delivery Partner. Lead technical meetings with local customers to address business-critical technical issues and develop corrective/preventative actions. Mandatory Skills Direct experience implementing, managing, and troubleshooting Apple OS and Windows Environments. Proficiency with Microsoft Azure, Microsoft o365 Products, Microsoft Teams Rooms, and supporting in-room technology like Neat and Yealink. Experience with print solutions such as Uniflow and Papercut. Familiarity with Adobe Cloud Products, Intune, Service Now, and design applications like Solidworks and Keyshot. Knowledge of Cisco Routers, Firewalls, WiFi Controllers, and Access points. Experience with Polycom Video Conferencing Devices. Desired Skills A Technical Degree and 5-7 years of experience working as a Systems Administrator. Technical certifications are a plus. ITIL Foundation certification preferred. Desired Cisco Network Engineering certifications (CCNA, CCNP, or equivalent). Advanced understanding of LAN and WAN concepts and the ability to troubleshoot network-related issues. Advanced understanding of the desktop computing environment, including Windows 10 & 11, Mac O/S, and MS Office Products (Word, Excel, Outlook, PowerPoint). Keywords: information technology microsoft Washington WA Local :: Systems Administrator II [email protected] |
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| Fri Dec 13 22:45:00 UTC 2024 |