| Urgent Requirement:-Desktop Support Technician at Remote, Remote, USA |
| Email: [email protected] |
| From: Shivam Singh, Vyzeinc [email protected] Reply to: [email protected] Job Description - About the job Role: Customer seeking a Desktop Support Technician for a 3+ month 100% onsite position located in Marlborough MA. (Need Local) This is an 8AM-5PM position working Monday-Friday with a start date of 1/2/25. US Citizen or Green Card holders only. Client is seeking 3 Level 2 Technical Support to backfill a current FTE going on paternity leave. This individual will provide IT support for onsite employees and escalations from L1 services desk for clients remotely. On a daily basis will be finding fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. Responsibilities and Duties: Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Assist in AV setups as needed for meetings Set up new workstations for users (deploying equipment, checking over account setups). Heavy use of Windows and Mac OS devices Ability to work in Active Directory Test new technology Create documentation for staff for training purposes Employee endpoint support and troubleshooting Laptops Tablets Mac (if applicable) Mobile device support and troubleshooting Corporate and bring your own device ("BYOD") Single sign-on/multi-factor authentication support Printer, Wi-Fi and VPN support Collaboration software support Active Directory ("AD")/Azure (if applicable) account administration and support Resolve escalation of Tier 1 support tickets Microsoft Office 365 account administration and support Learning Management Systems ("LMS") support Veeva support and troubleshooting Adobe suite Qualifications: 3+ years professional experience Customer service mentality Dependable candidate with strong organizational, time management and interpersonal skills Excellent verbal and written communication skills Solid understanding of computers, networks and software Experience using MS Office applications: Word, Excel, Outlook Previous experience with ServiceNow or other ticketing system Experience managing a ticket system for a team, assigning tasks and requests to the appropriate teams according to workload Ability and willingness to work in a high-pressure environment, in a collaborative team environment with the willingness to quickly learn new technology and software Ability to lift 50 lbs. Shivam Singh Sr. IT Recruiter | IT Healthcare & Informatics Email: [email protected] Keywords: active directory information technology microsoft Massachusetts Wisconsin Urgent Requirement:-Desktop Support Technician [email protected] |
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| Sat Dec 14 05:12:00 UTC 2024 |