| SaaS Ops Support Engineer (L2-L3 Support) - Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Srikanth, Shrive Technologies [email protected] Reply to: [email protected] Role: SaaS Ops Support Engineer (L2/L3 Support) Remote Duration: 12+ months Experience Must Have (8-10 years experience) Demonstrated SaaS Administration & Cloud Apps experience Working technical knowledge on collaboration of SaaS systems such as Google Workspace, Okta, Slack, Miro, Lucid chart, Smartsheet, Adobe Creative Cloud, Office365 Demonstrable record of technical configuration, process, and change documentation Strong customer service orientation Strong interpersonal and oral communication Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Skilled at working within a dynamic, team-oriented, collaborative environment Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to present ideas and solutions in user-friendly language Nice to have Working technical knowledge of APIs, Python, protocols, and standards Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, HRIS, ITSM, Change Management, Finance, Customer Facing Responsibilities Monitor and Maintain SaaS Systems : Configure SaaS systems utilizing compliance best practices Creates and maintains documentation for applications, processes, and procedures Conduct audits on existing systems by running reports and providing analysis Perform incident management and response procedures to ensure all incidents are addressed appropriately Participate in on-call rotation to respond to critical events Perform change management for systems using a defined SDLC Technical Support and Administration : Manage end user accounts, permissions, and access Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations Identify new integrations and automation SaaS systems to increase value and adoption Transmit data between SaaS systems with automated tooling Maintain SaaS application services and monitoring Advise business on new and existing SaaS systems Keywords: |
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| Sun Dec 11 18:06:00 UTC 2022 |