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Urgent opening for Windows 10 Administrator (repair, installation and Field Service) at Costa Mesa, California, USA
Email: [email protected]
From:

Rohit Singh,

KK Software Associates

[email protected]

Reply to:   [email protected]

Hello,
Hope you are doing good.
This is Rohit from KK Software Associates LLC. We are the Preferred vendor for the clients.
I found your resume suitable for one of the job opportunities we currently have.

Please find the detailed job description and please do let me know if you are interested in this opening:

Role name: Windows 10 Administrator (repair, installation and Field Service)

Competencies:  Windows 10, Software Asset Management - ITAM

Experience (Years): 4-6

Location: Costa Mesa, CA

Role Description:           

Good knowledge on Imaging/Staging of desktops, laptops and other related devices.

Maintain, analyze, and troubleshoot, software and computer peripherals.

Must have reliable transportation and clean driving history

Travel to nearby sites would be required.

Ability to set up, configure and add all hardware.

Assist client internal IS technicians with large IMACs.

Provide technical support to end-users via telephone and in person.

Assist coworkers in the resolution of end-users technical issues.

Assist coworkers in the execution of established processes and escalations.

Work on Deploying Operating System on Desktop/Laptops etc. using SCCM

Test, image and clean PCs, laptops, monitors, printers, and other related hardware.

Following proper manufactures procedures for ordering parts and returning defective parts.

Manage (Service Now) ticket queue constantly throughout the day.

Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.

Diagnose and resolve technical hardware and software issues.

Gather information to determine the issue by evaluating and analyzing the symptoms.

Partners with other departments to provide technical assistance.

Identify priorities and redirect problems to appropriate resources.

Organize ideas and communicate appropriate messages.

Stay current with system information, changes, and updates.

Handling all designated workstation installations and updates

Essential Skills:

Field Service Technicians perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PCs, Toughbook

Mobile devices, servers and networking/wireless networking.

Provides technical support to customers on operational or maintenance aspects of system equipment.

Desirable Skills:

4+ years of hands-on technical knowledge of laptop and desktop design and software installation.

Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.

Possess 2 to 3 years experience in a break/fix environment.

Able to lift heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills.

A certain degree of creativity and latitude is required.

Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad)

Experience with Windows 7-11 OS, Microsoft Office, Internet browsers and Email clients.

Printer/Copier experience preferred.

Working knowledge of systems hardware, printers, scanners and other peripheral devices.

Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.

Experience providing IT technical support to senior leaders of an organization. 10) Ability to visualize and troubleshoot complex issues remotely.

Highly developed analytical troubleshooting skills.

Able to multi-task, work independently with minimal supervision as well as within a team environment.

Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)

Thanks & Regards,

Rohit Kumar Singh

Lead US IT Recruiter

Mail:
[email protected] 

www.kksoftwareassociates.com

Keywords: information technology hewlett packard California
Urgent opening for Windows 10 Administrator (repair, installation and Field Service)
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Wed Dec 18 00:02:00 UTC 2024

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Location: Costa Mesa, California