| Urgent Requirement:-Telemedia Administrator at Newport Beach, California, USA |
| Email: [email protected] |
| From: Shivam Singh, Vyzeinc [email protected] Reply to: [email protected] Job Description - Recruiters Note:- need linkedin / 5 page resume / visa copy needed Title: Telemedia Administrator Location: Newport Beach, CA Duration: 6+months MOI: SKYPE TECH MATCH Title- Telemedia Administrator - white-glove 5 Days a Week Onsite PLEASE PUT AT TOP OF RESUME Candidate is good with nights and weekends as needed Responsibilities: (RECRUITER MUST RUN THE CHECKLIST 1) KEYWORDS UNDERLINED Working hours and change management must be done at various times and will include nights and weekends. Perform daily quality assurance activities to ensure uptime and standardization . Demonstrate superior ability to manage and navigate complex escalations Responsible for overseeing Telemedia video projects Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, Biamp Facilitate occasional trainings to team members and/or endusers as necessary Create and manage project plans, schedule, and roadmap for calendar year Function as an SME for internal and external communication and documentation for associated products within Telemedia Coordinate activities with local facilities, carriers, and support vendors as required . Communicate effectively advocating all needs and requirements to meet project goals. Proactively manage change control requests and the change order process Regularly inspect video conference rooms for quality of environment as preventative measures. Ensure all A/V components within office meet Telemedia standards and expectations Meet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within Jira Troubleshoot and support A/V network environment which may include modifying Cisco Routers/Switches (layer 2 & 3), loading configurations, and coordinating with Telco/3rd party providers Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation. Ensure inbound service requests and critical alerts are handled in a timely manner Maintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email) Assist in ensuring that service tickets and calls are adequately logged and are updated and relevant Assist in ensuring that vendors meet obligations on time and with consistency Develop and foster relationships interdepartmentally and externally Process customer repair requests by coordinating with vendors and manufacturers. (RMAs) Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming. Qualifications: (RECRUITER MUST RUN THE CHECKLIST 2) KEYWORDS UNDERLINED Excellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaberation related field. Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System Technologies Requires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues. Possess the mentality to provide white-glove level service by telephone, email, and in person . Basic understanding of VMWare and virtualization technology Experience with Cisco Unified Communications Manager 11.x or above Basic understanding in layer 2 and 3 Cisco route/switch technologies Proficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service Now Must be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image. Must be flexible to meet emergency deadlines that may fall outside of normal work hours, and must be a good crisis manager and work well under pressure. Must possess elite time management skills to support a large capacity of users. Motivated self-starter that requires minimal direction and is able to prioritize and organize their workload Dependable and responsible contributor committed to excellence, capable of learning new products and technologies. Abilities preferred: CCNA or higher Route Switch and/or Collaboration Understanding of WAN/LAN Topologies Basic Wireless Protocols, and support CTS certification Shivam Singh Sr. IT Recruiter | IT Healthcare & Informatics Email: [email protected] Keywords: information technology California Urgent Requirement:-Telemedia Administrator [email protected] |
| [email protected] View all |
| Tue Dec 24 22:02:00 UTC 2024 |