| IT Product Manager || Richfield, MN || Hybrid at Richfield, Utah, USA |
| Email: vishal@vyzeinc.com |
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From: Vishal kumar, Vyze Inc vishal@vyzeinc.com Reply to: vishal@vyzeinc.com Job Description - Need Only Those candidates who is having a Linkedin before 2020 IT Product Manager Richfield, MN (Need only Local Candidates Possibly with DL) Hybrid Phone/Skype In this role, you will be responsible for defining and managing customer experience workflows to ensure a seamless and engaging subscription journey for our Clients customers. You will work closely with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement. Position Summary/Job Description: Some of the key responsibilities this Product Manager will be responsible for are: Define Customer Workflows: Develop and optimize end-to-end customer experience workflows for Our Clients Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal. Customer Insights: Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement. Collaboration: Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows. Facilitate workshops and brainstorming sessions to foster innovation and collaboration. Product Roadmap: Create and maintain a product roadmap that aligns with business goals and customer needs. Prioritize features and enhancements based on customer impact and business value. Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives. Use metrics to drive continuous improvement and report on progress to stakeholders. Retention Strategies: Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support. Engagement Initiatives: Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities. Innovation: Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience. Experiment with new technologies and approaches to enhance customer engagement. Stakeholder Communication: Communicate product vision, strategy, and progress to stakeholders at all levels. Prepare and deliver presentations to senior management and other key stakeholders. Customer Advocacy: Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes. Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions. Coordinate with internal and external teams to meet project deadlines and objectives. Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives. Required Skills Overview: At least 5 years of experience is required in the following PM skills: Ability to write technical specifications and product requirement docs. Past Product Manager experience involving UX/UI Proficiency in market research and asking the right questions to better understand customers needs and wants Ownership and ability to take charge and lead initiatives end to end Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources Preferred Skills: Good to have: Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager Subscriptions background Experience with A/B or multi-variate testing, AI/ML testing experience. Keywords: artificial intelligence machine learning user interface user experience information technology Minnesota IT Product Manager || Richfield, MN || Hybrid vishal@vyzeinc.com https://jobs.nvoids.com/job_details.jsp?id=2038401 |
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| 11:58 PM 24-Dec-24 |