| IVR Contact Center IT Project Manager | future job is here in Atlanta, GA | CONTRACT at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Raheel Ahmed, HCL Global [email protected] Reply to: [email protected] Hello! I hope you're doing well, I connect with top talents across the nation daily to help them find next job opportunities Id like to set up some time to discuss this opportunity. This role is with Elevance Health company Job Title | : | IVR Contact Center IT Project | Location | : | Atlanta, GA | Hybrid | Job Type | : | Contract | Max Rate | : | | Note: Job Description: IT Project/Program manager Location Atlanta, GA. UST Global/Elevance Health $57/hr on C2C Health care Exp needed. Strong IT Project/Program manager who can lead multiple projects related to contact center technologies. Should have some technical background and capable of managing all the details while communicating effectively and promptly with the stakeholders and leadership. Mandatory Areas Must have Skills Skill 1 12+ Yrs of Exp IT Project Manager Skill 2 8 Yrs of Exp Contact Center Skill 3 8 Yrs of Exp stakeholders and leadership Expectations from this role: Proficiency: Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model, by delivering the agreed scope, within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced. Outcomes: Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilization, minimise waste and deliver projects on time, and budget as per the contract and agreed scope, with a high quality result. Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans. Define and implement the governance model as per the project needs Plan and implement metrics driven management model and quantitatively assess the project health Orchestrate projects to develop or implement new, internal or externally defined processes to meet identified business needs. Effective implementation of software delivery methodologies and instil customers confidence Build, manage and nurture high performing teams, providing individual and team mentoring, ensuring high levels of team engagement, and developing capabilities within team, ensuring seamless communication and resolving conflicts Adopt and build software engineering best practices which can be leveraged by other teamsTypical performance measures: Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual 1Retention Requirement stability and effectiveness of scope change management Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfactionPerformance Areas: Scope Management Conduct requirements analysis, requirements elicitation, scope control, and scope prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop Manage customers expectations by pre- planning deliverables like wireframes, prototypes, demos, MVPs etc Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Regards Raheel Ahmed | Recruiter Desk: 248-473-0720 Ext: 232 Mail: [email protected] Keywords: information technology Georgia IVR Contact Center IT Project Manager | future job is here in Atlanta, GA | CONTRACT [email protected] |
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| Mon Dec 30 19:51:00 UTC 2024 |