| NICE CXone Engineer at Nice, California, USA |
| Email: [email protected] |
| From: shrasti singh, vyzeinc [email protected] Reply to: [email protected] Job Description - Urgent Role ! NICE CXone Engineer Fully Remote Rate: Competitive Market Employment Duration: 3 months with opportunity for future project/support work on a Time and Material basis Work Authorization: open Summary of project: Salesforce org that was integrated with NICE CXone (a contact center platform). The NICE CXone contact center platform implementation did not go as planned and Chiro One Wellness Centers needs someone to come in and help client achieve their goals with the Salesforce and NICE CXone integration. Looking for a NICE CXone Engineer (or related employed title) to join the Chiro One Wellness Centers team and work with cross-functional teams and agency business teams to support migrations, participate actively in development, deployment, troubleshooting, applying necessary changes and implementation complex agency contact center solutions on the NICE CXone platform. Responsibilities: Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call Flow designs, Chat and Integration to backend systems using application program interfaces (API). Manage NICE Business Unit and provide input into solution design, and optimization for network solutions. Provide routing design and implementation for voice, chat, email, and SMS contact center technology. Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. Prepare design documents based on business requirements for application development. Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on an agencies tickets. Excellent communication and teamwork skills. Experience/Qualifications: 3+ years of experience with NICE InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant). 3+ years of professional background with NICE CXOne Studio scripting experience. Broad knowledge and hands-on experience with NICE InContact and/or NICE CXone solutions. Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Understand business requirements with the ability to translate into technical requirements. Conflict management and clear organizational communication. Experience in Contact Center Dashboard Creation. Experience with Salesforce. Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end-to-end Call Center applications including Google Chrome and Microsoft Edge issues when interacting with a Web-based application like Salesforce / Microsoft Dynamics. Keywords: golang NICE CXone Engineer [email protected] |
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| Sat Jan 04 03:20:00 UTC 2025 |