| Wireless Network Operations Analyst at San Antonio, Texas, USA |
| Email: [email protected] |
| Hi, Greetings of the day I wanted to connect with you about an exciting role that aligns with your expertise and could be a fantastic start to your new year. Please find the job details below: Job Title: Wireless Network Operations Analyst Location: San Antonio, TX (Work from Office) Duration: Long Term Contract Key Responsibilities: Fulfill requests for wireless feature changes, program changes, service interruptions, cellular services, 3P access requirements, transfers of billing responsibility, porting lines to other carriers, etc. Identifies and resolves technical issues in mobile apps on both iOS and Android platforms. Collaborates with cross-functional teams to investigate and resolve mobile app problems. Proficient in managing and configuring Intune for mobile devices management (MDM) and mobile application management (MAM) solutions for Intune Company Portal Experience. Process orders for new Customer Wireless equipment including collecting mailing address and ordering/shipping the correct assets based on the employee role. Perform executive support including in-person device set ups, answer questions regarding the proper use of Customer equipment, the Customer mobile applications and the Customer Wireless programs in accordance with established Customer policies. IT Analyst will be responsible for researching and refreshing outdated devices providing an updated corporate device. Ensures to educate corporate users on the compliance settings to protect corporate data on mobile devices. Troubleshoots network connectivity and device functionality to ensure optimal customer satisfaction. Provide customer support through Service Requests/Incidents. Support and facilitate incidents towards Return to Service ( RTS ) Monitor and coordinate to resolve system/application issues. Support care, maintenance, and inventory of Customer wireless hardware assets. Support and maintain Knowledge Management content. Collaborate with other teams for resolve incidents. Thanks & Regards, Pradeep Sharma Email: [email protected] "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: information technology Texas Wireless Network Operations Analyst [email protected] |
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| Mon Jan 06 19:59:00 UTC 2025 |