| Urgent need - Genesys SME - Louisville, KY, Boston, MA (Hybrid role - 3 Days Week) at Louisville, Kentucky, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2065165&uid= From: Vinodh, Softcom Systems Inc [email protected] Reply to: [email protected] Hello , Greetings from Softcom Systems. Hope you are doing well!! We are looking for Consultants with one of our Clients, below is the Job Description. If you are available and interested then, please reply me with your updated resume. For more details, please reach me at [email protected] , 609-333-9000 Ext:88 Role: Genesys SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Duration: Contract Job Description: Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omni-channel experience in integration with multiple digital channels Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features Collaborate with cross functional team for creating optimal solution and development Thanks & Regards B. Vinodh Kumar Talent Acquisition Specialist Softcom Systems Inc Email: [email protected] Desk: 609-333-9000 Ext: 88 Fax: 609-751-9077 475, Wall Street, Princeton, NJ-085 Keywords: Kentucky Massachusetts New Jersey Urgent need - Genesys SME - Louisville, KY, Boston, MA (Hybrid role - 3 Days Week) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2065165&uid= |
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| 04:29 PM 09-Jan-25 |