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Need-Contact Center | IVR Concepts Consultant-Richardson, TX Remote at Richardson, Texas, USA
Email: rahul.pathak@ampstek.com
Role:
Contact Center | IVR Concepts Consultant

Work Location :
Richardson, TX  Remote    

Duration: Long Term

15+ years experience with IVR contact center Google CCAIP/GDF, Genesys Cloud

Job Description:

IVR Manager Contact center Google CCAIP & Genesys Cloud

Reviewing current call flow design and recommendation for improvements.

Creating usecases, identify enhancement opportunities and track development and deployment

Continuously monitor performance to identify and prioritize future improvements.

Collaborating closely with cross-functional teams to ensure that the product meets customer needs and is delivered on time.

Acting as the primary point of contact and architect for IVR channel

Works with Business and continuously refining backlog based on business needs.

Thanks & Regards

Rahul Pathak | Technical Recruiter
Email:
rahul.pathak@ampstek.com
Ampstek LLC Global IT Partner |
www.ampstek.com

https://www.linkedin.com/in/rahul-pathak-3b2189223/

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Keywords: information technology Texas
Need-Contact Center | IVR Concepts Consultant-Richardson, TX Remote
rahul.pathak@ampstek.com
https://jobs.nvoids.com/job_details.jsp?id=2066781
rahul.pathak@ampstek.com
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09:44 PM 09-Jan-25


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Location: Richardson, Texas