Job Open for Contact Center Engineer (NICE) _Dallas, TX (Min 3 days Onsite)) at Dallas, Texas, USA |
Email: swamy@tekshapers.com |
Contact Center Engineer (NICE) Location : Dallas, TX (Min 3 days Onsite)) Duration: 2 Months contract with possibility of extension. Responsibilities: Develops, implements, integrates, administers, maintains, and supports the Nice InContact CCaaS platform, including all contact channels (voice, chat, and email). Provides support for development, implementation, and live production. Contributes to and maintains processes and standard operating procedures (SOPs). Analyze, design, implement and support contact center solutions to meet the technical and business requirements. Act as the subject matter expert for contact center team to support business requirements, Provide Tier 3 Team escalation and interface w/Vendors to resolve all issues as needed. Pilot emerging technologies to maintain and increase the businesss competitive advantage, run projects from end to end related to contact center. Maintain system documentation and knowledge base articles for the support of contact center applications. Develop and implement training materials. Requirements: B. S. in Computer Science, MIS, or related field; or minimum of five years of related work experience. Minimum of 5 years experience in contact center technologies. Understanding of contact center-as-a-service (CCaaS) and operations Demonstrated ability to design and build contact flows based on business requirements. Experience with CCaaS vendors such as NICE Incontact, Five9, Genesys, Amazon Connect, etc. Experience with CTI integration with CRMs such as Salesforce, MS dynamics, etc. Ability to multi-task and prioritize assigned work according to business need and priorities. Strong analytical skills and the ability to perform root cause analysis. Self-managed; ability to work well independently and in a global team environment. Business acumen, and the ability to communicate to business domain stakeholders and technical staff alike. Proficient in one or more of the following scripting languages - Python, Java, etc. Warm Regards Iyyappaswamy Sr Resource Manager Tekshapers Inc 850 Stephenson Hwy, Suite 205 , Troy, MI 48083 (W): 248-565-4747 Ext -144 ; (C): -+1-248-306-8440 Email: swamy@tekshapers.com | https://www.tekshapers.com/ MBE Certified | ISO 9001:2008 | Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. * Disclaimer: This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at itsupport@tekshapers.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution, and/or publication of this e-mail, its contents, or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communication cannot be guaranteed to be secured or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Tekshapers. does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. -- Keywords: cprogramm information technology microsoft Michigan Texas Job Open for Contact Center Engineer (NICE) _Dallas, TX (Min 3 days Onsite)) swamy@tekshapers.com |
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Wed Jan 15 20:29:00 UTC 2025 |