HCL - Group Technical Manager/Program Manager, Houston Texas - Onsite at Houston, Texas, USA |
Email: ankush@cygnuspro.com |
Auto req ID | 1510033BR | SR Number | DFS/DFS/2024/2554239 | Experience | 10-12 Years | Qualification | B-Tech | Skill (Primary): | Cloud Services, Autonomics, Program Management, Program Manager | Role Name - Group Technical Manager Experience Required 10+ years in IT Infra and Application support operations Relevant Experience Minimum 9+ Years in Management Role in handling Global customers with direct/indirect reporting (40+ resources) Experience of managing First level managers and technical leads Technical Skills - Infra(Data center) and App support background preferred Location - Resource will be required to work out of customer facility in Houston Texas - No exceptions Program Management Skills: Operational Oversight: Oversee daily operations of the team, ensuring all systems and applications are running smoothly Team Leadership: Lead and mentor a team of SREs/Observability engineers, fostering a collaborative and high-performance culture Customer Engagement: Act as the primary point of contact for customer escalations, ensuring timely and effective resolution of issues Incident Management: Coordinate and manage incident response activities, minimizing downtime and impact on business operations. Technical skills (preferred) Automation and Scripting: Experience with automation tools (Ansible, Puppet, Chef) and scripting languages (Python, Power, Bash). Database Management: Knowledge of database systems (SQL, NoSQL) and experience in database administration. DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure as code (Terraform). Monitoring and Logging: Expertise in monitoring tools (Nagios, Prometheus, Grafana) and logging solutions (ELK stack, Splunk). ITIL Framework: Understanding of ITIL processes and best practices for IT service management. Virtualization: Experience with virtualization technologies (VMware, Hyper-V). Backup and Recovery: Knowledge of backup solutions and disaster recovery planning. Security Management: Proficiency in implementing security measures, conducting vulnerability assessments, and managing security incidents. API Management: Experience with API integration and management, including RESTful and SOAP APIs. Observability Platforms: Proficiency in using observability platforms like New Relic, Datadog, or Dynatrace for infrastructure and application monitoring. Data Analysis: Ability to analyze observability data to identify performance bottlenecks and optimize system performance. Traceability: Experience with end-to-end traceability of applications and infrastructure to ensure seamless monitoring and troubleshooting. Thanks and Regards, Ankush Verma | Lead Recruiter Office: 732 485 0000 - 9086 Direct: 209-260-5752 Email: ankush@ cygnuspro.com Cygnus Professional Inc. https://www.linkedin.com/in/ankush-verma-7a1818b2/ Keywords: continuous integration continuous deployment information technology Idaho HCL - Group Technical Manager/Program Manager, Houston Texas - Onsite ankush@cygnuspro.com |
ankush@cygnuspro.com View all |
Wed Jan 15 20:39:00 UTC 2025 |