Home

HCL - Group Technical Manager/Program Manager, Houston Texas - Onsite at Houston, Texas, USA
Email: ankush@cygnuspro.com
Auto req ID
|
1510033BR
|
SR Number
|
DFS/DFS/2024/2554239
|
Experience
|
10-12 Years
|
Qualification
|
B-Tech
|
Skill (Primary):
|
Cloud Services, Autonomics, Program Management, Program Manager
|
Role Name - Group Technical Manager

Experience Required 10+ years in IT Infra and Application support operations

Relevant Experience Minimum 9+ Years in Management Role in handling Global customers with direct/indirect reporting (40+ resources)

Experience of managing First level managers and technical leads

Technical Skills - Infra(Data center) and App support background preferred

Location - Resource will be required to work out of customer facility in Houston Texas - No exceptions

Program Management Skills:

Operational Oversight: Oversee daily operations of the team, ensuring all systems and applications are running smoothly

Team Leadership: Lead and mentor a team of SREs/Observability engineers, fostering a collaborative and high-performance culture

Customer Engagement: Act as the primary point of contact for customer escalations, ensuring timely and effective resolution of issues

Incident Management: Coordinate and manage incident response activities, minimizing downtime and impact on business operations. 

Technical skills (preferred)

Automation and Scripting: Experience with automation tools (Ansible, Puppet, Chef) and scripting languages (Python, Power, Bash).

Database Management: Knowledge of database systems (SQL, NoSQL) and experience in database administration.

DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure as code (Terraform).

Monitoring and Logging: Expertise in monitoring tools (Nagios, Prometheus, Grafana) and logging solutions (ELK stack, Splunk).

ITIL Framework: Understanding of ITIL processes and best practices for IT service management.

Virtualization: Experience with virtualization technologies (VMware, Hyper-V).

Backup and Recovery: Knowledge of backup solutions and disaster recovery planning.

Security Management: Proficiency in implementing security measures, conducting vulnerability assessments, and managing security incidents.

API Management: Experience with API integration and management, including RESTful and SOAP APIs.

Observability Platforms: Proficiency in using observability platforms like New Relic, Datadog, or Dynatrace for infrastructure and application monitoring.

Data Analysis: Ability to analyze observability data to identify performance bottlenecks and optimize system performance.

Traceability: Experience with end-to-end traceability of applications and infrastructure to ensure seamless monitoring and troubleshooting.

Thanks and Regards,

Ankush Verma | Lead Recruiter

Office: 732 485 0000 - 9086

Direct: 209-260-5752

Email: 
ankush@
cygnuspro.com

Cygnus Professional Inc.

https://www.linkedin.com/in/ankush-verma-7a1818b2/

Keywords: continuous integration continuous deployment information technology Idaho
HCL - Group Technical Manager/Program Manager, Houston Texas - Onsite
ankush@cygnuspro.com
ankush@cygnuspro.com
View all
Wed Jan 15 20:39:00 UTC 2025

To remove this job post send "job_kill 2081894" as subject from ankush@cygnuspro.com to usjobs@nvoids.com. Do not write anything extra in the subject line as this is a automatic system which will not work otherwise.


Your reply to ankush@cygnuspro.com -
To       

Subject   
Message -

Your email id:

Captcha Image:
Captcha Code:


Pages not loading, taking too much time to load, server timeout or unavailable, or any other issues please contact admin at me@nvoids.com
Time Taken: 197

Location: , Indiana