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urgent role : Desktop analyst at Remote, Remote, USA
Email: [email protected]
From:

virat,

Tekinspirations

[email protected]

Reply to:   [email protected]

Hi,

I Hope you are doing great.

Please find below position if you have any matching candidate as per requirement.

Please send me updated resume with candidate information.

Job Description -

job Title 

Desktop analyst/Contractor

job Duties:

- Provides first-level troubleshooting of hardware, software and operating system problems,

- Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.

- Responds to telephone calls, email, and problem tickets for personnel requests for technical support.

- Tracks and monitors the problem to ensure a timely resolution where required.

- Resolves PC software configuration problems and remotely installs software products and/or approved patches.

- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.

- Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff.

- Diagnoses, isolates, and analyses problems utilizing historical database records.

- Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.

- Escalates unresolved issues to the successive level of support.

Basic Qualifications:

Bachelor s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree

3-6 years + of experience in troubleshooting applications or network related issues

3-6 years + or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now

3-6 years + of experience providing customer service

Additional Qualifications:

- Ability to participate in shift rotation including occasional evenings and regularly scheduled weekends.

- Hands-on experience with Microsoft Windows operating systems

- Experience with techniques, methods of troubleshooting end-user problems including set-up and support of software and hardware

- Excellent and demonstrated communication and customer support skills

- Understanding of client-server and networking principles

- Ability to obtain MCDST or equivalent within 12 months

- Knowledge of ITIL/ITSM concepts

Virat Singh

Technical Recruiter

Desk

: 469-498-0706

Email: 

[email protected]

TEK Inspirations
 LLC |
13573 Tabasco Cat Trail, Frisco, TX 75035

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Keywords: Texas
urgent role : Desktop analyst
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08:15 AM 23-Jan-25

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