urgent role : Desktop analyst at Remote, Remote, USA |
Email: [email protected] |
From: virat, Tekinspirations [email protected] Reply to: [email protected] Hi, I Hope you are doing great. Please find below position if you have any matching candidate as per requirement. Please send me updated resume with candidate information. Job Description - job Title Desktop analyst/Contractor job Duties: - Provides first-level troubleshooting of hardware, software and operating system problems, - Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets. - Responds to telephone calls, email, and problem tickets for personnel requests for technical support. - Tracks and monitors the problem to ensure a timely resolution where required. - Resolves PC software configuration problems and remotely installs software products and/or approved patches. - Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs. - Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff. - Diagnoses, isolates, and analyses problems utilizing historical database records. - Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements. - Escalates unresolved issues to the successive level of support. Basic Qualifications: Bachelor s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree 3-6 years + of experience in troubleshooting applications or network related issues 3-6 years + or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now 3-6 years + of experience providing customer service Additional Qualifications: - Ability to participate in shift rotation including occasional evenings and regularly scheduled weekends. - Hands-on experience with Microsoft Windows operating systems - Experience with techniques, methods of troubleshooting end-user problems including set-up and support of software and hardware - Excellent and demonstrated communication and customer support skills - Understanding of client-server and networking principles - Ability to obtain MCDST or equivalent within 12 months - Knowledge of ITIL/ITSM concepts Virat Singh Technical Recruiter Desk : 469-498-0706 Email: [email protected] TEK Inspirations LLC | 13573 Tabasco Cat Trail, Frisco, TX 75035 Disclaimer: If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line to [email protected] . And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience Keywords: Texas urgent role : Desktop analyst [email protected] |
[email protected] View all |
08:15 AM 23-Jan-25 |