| Office 365 Administrator with ITIL Certification :: Office 365 Administrator with ITIL Certification at Dallas, Texas, USA |
| Email: ashutosh.m@twsol.com |
|
UID: ca8f31fe6fe540d7a5e6bfc0439aaf9a Role name: Office 365 Administrator with ITIL Certification Role Description: Design documents and implementation plans for changes to the global Office 0365 2. Project plans, project status reports, project and operational dashboards, documented risk and issue assessments 3. Change requests, operational change assessments, major incident reports, problem root cause analysis reports 4. Service operations within the operational KPIs of the end user SLA 5. Third level support for 0365 6. Working instructions and training material for customer service desk, first and second level support teams 7. Operational requirements for 0365 8. Works with and on behalf of solution owners and service owners of the 0365 9. Works closely with second level support teams for the global 0365 and with support teams in local markets and in other Group Technology departments (DC, Networks) 10. Works closely with project teams delivering changes to global 0365 and / or rolling out 0365 to new local markets, 11. acquisitions and performs quality assurance for project deliverables against operational requirements 12. Works closely with external suppliers and builds a strong relationship with them KPIs: 1. End-to-end service availability and performance according to SLA Number of incidents reported by customers Competencies: Office 365 Administration Experience (Years): 8-10 Desirable Skills: Antivirus software and management, Ticketing tool ITIL Certification Country: United States Branch | City | Location: TCS - Dallas, TX Plano Plano, TX -- Ashutosh Mishra | Executive Talent Acquisition linkedin.com/in/ashutosh-mishra-allahabadi Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Michigan Texas Office 365 Administrator with ITIL Certification :: Office 365 Administrator with ITIL Certification ashutosh.m@twsol.com |
| ashutosh.m@twsol.com View All |
| 08:27 PM 23-Jan-25 |