| WDE Platform Support Engineer at Phoenix, Arizona, USA |
| Email: pradeep.sharma@scalable-systems.com |
|
From: Pradeep, Scalable Systems pradeep.sharma@scalable-systems.com Reply to: pradeep.sharma@scalable-systems.com Hi, Greetings of the day I wanted to connect with you about an exciting role that aligns with your expertise and could be a fantastic start to your new year. Please find the job details below: Job Title: WDE Platform Support Engineer Location: Phoenix, AZ (Work from Office) Duration: Long Term Contract Key Responsibilities: - WAC integration via iframe embedded in WDE. - Assistance with troubleshooting WDE upgrades. - Support for troubleshooting Desktop Bridge upgrades. - Troubleshooting integration, security, and data transmission issues (e.g., Customer ID 000000000000 entered on WDE; Customer ID entered with fewer than 12 digits on WDE). - Ensuring the flow of information to portals through WDE. - Configuration changes/settings for WDE IDs. - Assistance in troubleshooting/debugging platform issues using WDE logs. - Support during end-to-end calls related to platform changes/upgrades. - Assistance during disaster recovery activities and related testing. - Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP. - Handling Citrix-based CCPs versus non-Citrix. - Desktop bridge setup and upgrades. - Configuration changes. - Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs. - Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues. - Fetching platform logs. - Troubleshooting related to Nuance GUI, SIP servers, and service servers. Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Build backend API s/ Handling and troubleshooting day-to-day operations Identifying problems or known errors and doing RCAs. Participate in performance testing and tuning activities. Tracking of Critical patches. knowledge in Agile methodology. Should have good experience in Banking and financial services domain. Need to be local to Phoenix geography. Thanks & Regards, Pradeep Sharma Email: pradeep.sharma@scalable-systems.com "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: Arizona Idaho WDE Platform Support Engineer pradeep.sharma@scalable-systems.com https://jobs.nvoids.com/job_details.jsp?id=2123407 |
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| 07:17 PM 29-Jan-25 |