| Genesys WDE Engineer -Location-Phoenix,AZ at Phoenix, Arizona, USA |
| Email: tauheed.s@twsol.com |
|
From: Tauheed Sleem, Teamware olutions INC tauheed.s@twsol.com Reply to: tauheed.s@twsol.com A Genesys WDE Engineer responsible for maintaining, and troubleshooting the Genesys Workspace Desktop Edition (WDE) platform. Ensuring the flow of information to portals through WDE. Support during end-to-end calls related to platform changes/upgrades. Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP. Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues. Keywords: Idaho Genesys WDE Engineer -Location-Phoenix,AZ tauheed.s@twsol.com |
| tauheed.s@twsol.com View All |
| 07:06 PM 31-Jan-25 |