| ServiceNow With Catalogue Management at Remote, Remote, USA |
| Email: [email protected] |
| From: Syed Anwer, ConvexTech Inc [email protected] Reply to: [email protected] Job Title: ServiceNow With Catalogue Management Locations: Onsite Role From 15 Jan 2023 Normal IL , Phoenix AZ, Frisco TX , Atlanta GA Rate : 50-55 hr max Catalog Management Define the criteria to onboard a catalog item onto Service Catalog Document the requirements from catalog owner and design the catalog item complying with the existing ITIL processes Manage and maintain the documentation and knowledge base of the service catalog Support/Direct catalog owner in creating technical knowledge base which is helpful for their stakeholders Design, create, standardize the training content and train suppliers, technical teams and stakeholders Act as a liaison for tools team and process owner, catalog owner, service request technical teams to support through the catalog item development/enhancement process Drive and implement the Continual Service Improvements post completion of feasibility analysis and fit for purpose Recommend and encourage the stakeholders to design the catalog items including the workflow to comply with ITIL processes and framework Explore, analyze and onboard the new features of Service Catalog configured in ServiceNow for every tool upgrade Generate and publish the reports of Turn Around Time (TAT) for the service requests submitted from the service catalog. ConvexTech Syed Anwer Lead Talent Acquisition | Staffing & Recruitment Phone: 214-295-3794 Text Now: 214-296-2578 Email: [email protected] ConvexTech Inc. 10027 Park Meadow Dr Houston TX 77089. Keywords: |
| [email protected] View all |
| Thu Dec 15 23:30:00 UTC 2022 |