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Hiring ServiceNow Architect with CSA & CAD Certification Mandatory ::: Minimum 19+ years exp ::: Need local only at Remote, Remote, USA
Email: roushan@amaze-systems.com
https://jobs.nvoids.com/job_details.jsp?id=2159333&uid=
Hi,

Hope you are doing good . Please have a look on JD and let me know if you are interested.

Position- ServiceNow Architect with CSA & CAD Certification Mandatory

Location :-  Remote

Job Description:

SNOW: 18+ Years

Field Service Management (FSM) : 8+ Years

FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management: 8+ Years

Mandatory if Applicable

Domain Experience (If any) Telecom Preferred but not mandatory

Must have Certifications CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.

Prior UST experience Y / N

If yes provide dates, details of account/project

We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM
capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities:

1. Solution Architecture and Design

o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices.

o Translate business needs into technical specifications, workflows, and integrated solutions.

o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.

2. FSM Module Expertise

o Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.

o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup.

o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.

3. Technical Implementation and Customization

o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).

o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience.

o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.

4. Performance Optimization and Best Practices

o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).

o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.

o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.

Required Skills and Experience:

Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.

ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.

Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.

Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).

ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.

Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.

Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.

Preferred Qualifications:

Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.

Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.

ServiceNow Certified Implementation Specialist FSM or other relevant ServiceNow certifications.

Key Competencies:

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.

Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Detail-oriented with a focus on delivering high-quality, scalable solutions.

Kumar Roushan 
| Senior Talent Acquisition
Specialist

Amaze Systems Inc.

USA:

8951
Cypress Waters Blvd, Suite 160, Dallas, TX 75019

E:

roushan@amaze-systems.com

www.amaze-systems.com/

USA | Canada | UK | India

Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres
to laws relating to non-discrimination on the basis of national origin and citizenship status.

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Keywords: user interface information technology Texas
Hiring ServiceNow Architect with CSA & CAD Certification Mandatory ::: Minimum 19+ years exp ::: Need local only
roushan@amaze-systems.com
https://jobs.nvoids.com/job_details.jsp?id=2159333&uid=
roushan@amaze-systems.com
View All
09:15 PM 10-Feb-25


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