| URGENT REQ OF Service Desk Support Specialist COVENTRY NE at Coventry, Vermont, USA |
| Email: ravi.yadav@delta-ssi.net |
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https://jobs.nvoids.com/job_details.jsp?id=2161056&uid= From: Ravi Yadav, Delta System & Software Inc ravi.yadav@delta-ssi.net Reply to: ravi.yadav@delta-ssi.net Hi, Please go through the below job description and let me know your interest in it. Please also share with me your updated resume and the best time to reach you for a telephonic conversation Service Desk Support Specialist Location - Coventry, Nebraska (NE) Summary: Diagnose and troubleshoot incoming service desk calls. Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provide case status updates to management and end-users. Support and maintain effective relationships with users. Responsibilities: Assist in the execution of projects, work assignments and workloads for the Service Desk personnel, ensuring adherence to departmental policy and procedures and provides reports on Service Desk activities, performance and operational issues. Contribute to the development of the workflow, processes, goals and policies to continually improve the quality of customer service and technical services provided by the Service Desk personnel. Provide dedicated first and limited second level support to ACI users of IT systems through multiple support channels including but not limited to phone, chat, and email. Assist in the development or enhancement of Service Desk applications as needed. Deliver high-quality customer focused service through maintaining availability of services to IT customers. To foster and maintain a customer driven culture. To document and provide accurate information through use of service desk applications. Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security. Perform other duties as assigned. Minimum Qualifications: High School Diploma. 2 years of relevant experience. Excellent customer service skills. Considerable working knowledge of most current released version or its most immediate predecessor of the following: Microsoft OS (Server/Workstation), Office365 or similar email suite, Microsoft Administration tools, Internet browsers (Chrome, Edge, Firefox) configurations. Excellent written and verbal communication skills Analytical and problem-solving thought process. Preferred Skills: Microsoft certified professional CompTIA or any related certification. Microsoft Entra ID, VPN clients, Mobile Device Management and VDI application knowledge. Experience with Mac operating systems, Mac computers, iPad and Mac ecosystem is an added advantage. Work Environment: Standard office environment. No Travel Required. Thanks and Regards, Ravi Yadav Delta System & Software, Inc. ravi.yadav@delta-ssi.net LinkedIn Id:- linkedin.com/in/ravi-yadav-b05683148 Keywords: information technology golang Idaho Nebraska URGENT REQ OF Service Desk Support Specialist COVENTRY NE ravi.yadav@delta-ssi.net https://jobs.nvoids.com/job_details.jsp?id=2161056&uid= |
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| 01:01 AM 11-Feb-25 |