Home

Technical support Analyst(JOB ID-757121)Helpdesk analyst, Richmond VA-Onsite at Richmond, Virginia, USA
Email: mahesh.b@itstrategiesinc.com
https://jobs.nvoids.com/job_details.jsp?id=2162111&uid=
From:

Merugu Mahesh,

IT STRATEGIES INC

mahesh.b@itstrategiesinc.com

Reply to:   mahesh.b@itstrategiesinc.com

Hi this is Mahesh working with IT Strategies, we have the following requirement with one of our clients. Please find the below job details and kindly respond me back with your updated MS WORD version resume cover letter along with rate/salary and contact details

NEED LOCALS ONLY

Agency is: SCC (State Corporation Commission)

Role is : Technical support Analyst
(JOB ID-757121)

Interview type is : Video 

Position is Hybrid (initial One month 100% onsite) 

Location: Richmond

Title/Role: 

Technical Support Analyst

No. of Openings: 1

Start Date: 02/20/25 

End Date:  01/31/26

Short Description

Technical Support Analyst

ON SITE: First 30 days 100% ON SITE required for training purposes. 

After training schedule see below for details.

Complete Description

TO NOTE: ON SITE REQUIRED: first 30 days - 100% ON SITE required for training purposes.

After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. 

Parking is NOT provided for contractors.

ABOUT THE ROLE

The SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.

Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.

Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office.

Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.

Additionally, the Candidate installs software to end user PCs as requested.

Candidate performs PC troubleshooting as needed.

Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.

Keywords: active directory information technology microsoft Idaho Virginia
Technical support Analyst(JOB ID-757121)Helpdesk analyst, Richmond VA-Onsite
mahesh.b@itstrategiesinc.com
https://jobs.nvoids.com/job_details.jsp?id=2162111&uid=
mahesh.b@itstrategiesinc.com
View All
04:48 AM 11-Feb-25


To remove this job post send "job_kill 2162111" as subject from mahesh.b@itstrategiesinc.com to usjobs@nvoids.com. Do not write anything extra in the subject line as this is a automatic system which will not work otherwise.


Your reply to mahesh.b@itstrategiesinc.com -
To       

Subject   
Message -

Your email id:

Captcha Image:
Captcha Code:


Pages not loading, taking too much time to load, server timeout or unavailable, or any other issues please contact admin at me@nvoids.com


Time Taken: 0

Location: ,