| Technical support Analyst(JOB ID-757121)Helpdesk analyst, Richmond VA-Onsite at Richmond, Virginia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2162111&uid= From: Merugu Mahesh, IT STRATEGIES INC [email protected] Reply to: [email protected] Hi this is Mahesh working with IT Strategies, we have the following requirement with one of our clients. Please find the below job details and kindly respond me back with your updated MS WORD version resume cover letter along with rate/salary and contact details NEED LOCALS ONLY Agency is: SCC (State Corporation Commission) Role is : Technical support Analyst (JOB ID-757121) Interview type is : Video Position is Hybrid (initial One month 100% onsite) Location: Richmond Title/Role: Technical Support Analyst No. of Openings: 1 Start Date: 02/20/25 End Date: 01/31/26 Short Description Technical Support Analyst ON SITE: First 30 days 100% ON SITE required for training purposes. After training schedule see below for details. Complete Description TO NOTE: ON SITE REQUIRED: first 30 days - 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. Parking is NOT provided for contractors. ABOUT THE ROLE The SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed. Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts. Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed. Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office. Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment. Additionally, the Candidate installs software to end user PCs as requested. Candidate performs PC troubleshooting as needed. Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff. Keywords: active directory information technology microsoft Idaho Virginia Technical support Analyst(JOB ID-757121)Helpdesk analyst, Richmond VA-Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2162111&uid= |
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| 04:48 AM 11-Feb-25 |