| Position for Gensys Architect : Location - Boston, MA and Louisville, KY at Boston, Massachusetts, USA |
| Email: maruthu@fwdatatech.com |
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From: Maruthu, FW data tech maruthu@fwdatatech.com Reply to: maruthu@fwdatatech.com Hi , Hope you are doing well, We have a job opening with one of the direct Client. Please find the below job description and if you are looking out take up the job opportunity send me your updated resume. Role: Gensys Architect Location: Boston, MA and Louisville, KY Exp 15+ JD: Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omnichannel experience in integration with multiple digital channels Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features Collaborate with cross functional team for creating optimal solution and development Skills Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams Thanks & Regards Maruthu Technical Recruiter First World Data Tech Inc Email : maruthu@fwdatatech.com Keywords: Kentucky Massachusetts Position for Gensys Architect : Location - Boston, MA and Louisville, KY maruthu@fwdatatech.com https://jobs.nvoids.com/job_details.jsp?id=2163148 |
| maruthu@fwdatatech.com View All |
| 08:20 PM 11-Feb-25 |