| IT Business Analyst ( Genesys Coud CX ) -- Remote at Remote, Remote, USA |
| Email: markal.saikiran@4iamericas.com |
|
Hi Greetings for the day! This is saikiran from 4iamericas, we do have a requirement which might be interesting for you. Please review the requirement and let me know your thoughts on it. Job Title: IT Business Analyst ( Genesys Coud CX ) Location: Remote Job Description Skills Required: Minimum 5-8 years of experience in the Contact center or Genesys background Experience in CRM/Contact center applications Analytics or Reporting background or experience Experience working with development teams and business stakeholders Working with tech and non tech solution designs Focusing on documentations with stakeholders and being a part of deployments they will be a part of the ramp Responsibilities: The Senior Business Systems Analyst will design, implement, and optimize contact center routing solutions in a global enterprise, focusing on Genesys Cloud CX. The role involves: Contact Center Channels & Design Creating advanced, multi-channel workflows to deliver on enhanced customer interaction and operational experience System Integration & Documentation Integrating Genesys with other platforms and working with architects/developers. on technical design and documentations Monitoring & Optimization Using analytics tools to assess routing performance, identify trends, and drive improvements. Stakeholder Collaboration & Agile Delivery Acting as a bridge between business and technical teams, partnering with product leads and program managers for deliverables. This position requires deep technical expertise in contact center technologies, strong analytical skills, and the ability to drive scalable, seamless customer experiences. Able to make necessary changes when supporting UATs- not development work in this project but will be responsible for providing guidance and insight Thanks and Regards Saikiran 813-398-1913 Markal.saikiran@4iamericas.com www.4iamericas.com Keywords: information technology IT Business Analyst ( Genesys Coud CX ) -- Remote markal.saikiran@4iamericas.com https://jobs.nvoids.com/job_details.jsp?id=2181732 |
| markal.saikiran@4iamericas.com View All |
| 12:05 AM 18-Feb-25 |