| ServiceNow Business Analyst Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA at Phoenix, Arizona, USA |
| Email: [email protected] |
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Processing description: http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2207662&uid= ServiceNow Business Analyst Must be able to work US hours (both PST and MST). Must be based within 50 miles of the following four client's corporate offices: Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA Servicenow ITSM Business Analysis ITIL CMDB ServiceNow ITSM Business Analyst The ServiceNow ITSM Business Analyst is part of the client's IT Service Management team supporting the client's ServiceNow platform. This individual will be responsible for gathering, analyzing, and documenting business requirements from stakeholders and translating them into comprehensive requirements documents. The ServiceNow ITSM Business Analyst will drive collaboration with Product Owners, Scrum Masters, Process Owners, customers and ServiceNow Developers/Admins to ensure that requirements are thorough, accurate and complete. The ServiceNow ITSM Business Analyst will successfully derive functional requirements, validate and vet cross-functional dependencies and document the parameters defining success and completion. Qualifications: Required: A Bachelor's degree in Computer Science or related technical field and 3+ years of related experience 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.) Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently. Strong interpersonal skills with a proven track record working with a variety of personalities and styles. Skilled in establishing connections with people and managing relationships. Able to cope with pressure, time-sensitive situations and delivering against deadlines. Possesses an inclination or passion for resolving problems and enhancing operational processes. Strong oral and written communication skills Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint Familiarity with DevOps, Product Model and/or Agile methodologies Must be able to support US operations during US Mountain/Pacific time up to 6PM. Preferred: 5+ years of working experience as a Business Analyst for ITSM, specifically ServiceNow ITIL Foundation Certifications ServiceNow Vulnerability Response experience ServiceNow Multi-Source CMDB/CMDB 360 experience Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.) Working knowledge of the Common Service Data Model Exposure to IT Asset Management processes Knowledge of application architecture and service delivery modeling Thanks & Regards, Arundeep Rayabandi Senior Talent Acquisition Specialist American IT Systems 1116 S Walton Blvd, Suite 113 Bentonville, AR 72712 https://americanitsystems.com/ [email protected] linkedin.com/in/arundeep-r-713a421b8 Phone No:: :(479) 265-8511 Ext-106 -- Keywords: rlang information technology Arizona Arkansas California Idaho Texas ServiceNow Business Analyst Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2207662&uid= |
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| 07:57 PM 26-Feb-25 |