| Urgent Need | Incident and Production Support Specialist at Plano, Texas, USA |
| Email: adiltwsol@gmail.com |
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https://jobs.nvoids.com/job_details.jsp?id=2215705&uid= Role - Incident and Production Support Specialist Location - Plano, TX OR Reston, VA Hybrid ( Rotational Shifts) Duration: One-year contract Rate- $50-52/hr C2C Job Description: Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: 1-3 years of IT and Cloud support experience. Bachelor's degree or equivalent training required. Mohd Adil | Executive - Talent Acquisition M: +1 469-552-7783 | E: mohd.a@twsol.com www.teamwaresolutions.net | Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST Teamware Solutions does not encourage acceptance of any fees, payments, gifts, or other benefits in cash or in kind from any potential candidates seeking employment with the organization.Knowledge of such instances should be immediately communicated to compliance@twsol.com -- Keywords: information technology Texas Virginia Urgent Need | Incident and Production Support Specialist adiltwsol@gmail.com https://jobs.nvoids.com/job_details.jsp?id=2215705&uid= |
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| 07:24 PM 28-Feb-25 |