| Requriment for Lead Service Desk Engineer || Hybrid- Jersey City, NJ || Skype || at Jersey City, New Jersey, USA |
| Email: anshika@gvrinfotek.com |
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From: ANSHIKA TYAGI, GVR INFOTEK LLC anshika@gvrinfotek.com Reply to: anshika@gvrinfotek.com Requirement..... - Lead Service Desk Engineer Location :Jersey City, NJ Hybrid Video Interview Duration :12+ Months Key Responsibilities Advanced Technical Support Troubleshoot and resolve complex hardware, software, and network-related issues. Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving. Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles. Customer Service Excellence Demonstrate a high level of professionalism and empathy when engaging with end users. Ensure communication about issue status and resolutions is timely, clear, and customer-focused. Provide feedback to the team on best practices for handling difficult or complex customer situations. Desired Experiences & Skills Team Lead or Supervisory Experience Demonstrated success in leading or mentoring teams, even if informally. Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function. ITIL or Similar Framework Knowledge Familiarity with incident, problem, and change management processes. ITIL Foundation certification (or higher) is a strong plus. Strong Communication & Soft Skills Proven ability to communicate complex technical concepts to both technical and non-technical audiences. Adept at conflict resolution, active listening, and building rapport with users and team members. Project Involvement Involvement in process improvement or technology rollout projects. Thanks & Regards, Anshika Tyagi US IT Recruiter | GVR INFOTEK LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035 | Email: anshika@gvrinfotek.com Keywords: information technology New Jersey Texas Requriment for Lead Service Desk Engineer || Hybrid- Jersey City, NJ || Skype || anshika@gvrinfotek.com https://jobs.nvoids.com/job_details.jsp?id=2247130 |
| anshika@gvrinfotek.com View All |
| 11:56 PM 11-Mar-25 |