| Hiring Adobe Lead with Customer Journey Analytics (CJA) or Adobe Journey Optimizer (AJO) at Issaquah, Washington, USA |
| Email: roushan@amaze-systems.com |
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Hi, Hope you are doing good. Below is the job description kindly go through and let me know if you are interested. Position- Adobe Lead with Customer Journey Analytics (CJA) or Adobe Journey Optimizer (AJO) Location- Issaquah WA (Onsite) Contract Job Description: We are looking for an experienced and innovative Adobe Journey Optimizer Lead to lead the implementation, optimization, and management of customer journeys across digital platforms. In this role, you will oversee the use of Adobe Journey Optimizer to drive personalized, omnichannel customer experiences that align with our marketing strategies and business objectives. You will work closely with cross-functional teams, including marketing, data analytics, IT, and product teams, to deliver seamless customer experiences that enhance engagement and drive business growth. Key Responsibilities: Lead Adobe Journey Optimizer Implementation : Oversee the implementation, configuration, and optimization of Adobe Journey Optimizer, ensuring it aligns with business objectives and integrates with existing marketing technology stacks. Customer Journey Design & Optimization : Develop and refine customer journey strategies, leveraging data-driven insights to optimize omnichannel campaigns across email, web, mobile, and other touchpoints. Cross-Functional Collaboration : Work closely with digital marketing, IT, analytics, and creative teams to ensure cohesive customer experiences and consistent messaging across all channels. Data Analysis & Reporting : Utilize data insights to monitor, track, and report on the performance of customer journeys and campaigns. Use Adobe Analytics and other tools to measure success and suggest improvements. Journey Orchestration : Design and execute automated, dynamic customer journeys based on customer behavior and triggers, optimizing content delivery across multiple channels to maximize engagement. Lead a Team : Provide guidance and leadership to a team of Adobe Journey Optimizer specialists and digital marketing professionals. Foster a collaborative and innovative team culture. Stay Updated on Industry Trends : Keep up-to-date with the latest Adobe product developments, marketing technologies, and best practices in customer experience and journey orchestration. Continuous Improvement : Advocate for continuous testing, learning, and optimization across campaigns. Utilize A/B testing and other methodologies to improve journey performance. Stakeholder Communication : Communicate effectively with stakeholders across the organization to ensure alignment on objectives, performance, and key initiatives related to customer experience optimization. Qualifications: Experience: 5+ years of experience in digital marketing or customer experience roles, with a focus on journey orchestration and personalization. 3+ years of hands-on experience using Adobe Journey Optimizer or similar tools (Adobe Experience Cloud, Adobe Campaign, etc.). Proven experience in leading cross-functional teams and managing large-scale projects. Deep understanding of customer lifecycle management, journey mapping, and omnichannel marketing strategies. Strong background in data analysis and performance optimization within Adobe platforms or similar marketing technologies. Skills: Expertise in Adobe Journey Optimizer, Adobe Experience Cloud, and other Adobe marketing products (e.g., Adobe Campaign, Adobe Analytics). Strong experience with marketing automation, customer segmentation, and personalized marketing strategies. Proficient in data-driven decision-making and utilizing tools like Adobe Analytics, Google Analytics, and CRM platforms. Excellent leadership and team management skills, with the ability to foster a collaborative work environment. Exceptional communication and interpersonal skills, with the ability to liaise with senior management, stakeholders, and technical teams. Education: Bachelor's degree in Marketing, Business, Technology, or a related field. Advanced degree is a plus. Preferred Qualifications: Adobe Certified Expert in Adobe Journey Optimizer or related Adobe products. Experience with A/B testing, personalization, and advanced segmentation. Familiarity with agile project management methodologies and tools. Why Join Us: Be a key player in shaping our customer experience strategy with the power of Adobe technologies. Work in an innovative and collaborative environment where your ideas and contributions are valued. Competitive salary and benefits package, with opportunities for career growth. Apply Today! If you are passionate about driving customer-centric experiences through advanced technology and have the leadership skills to inspire a team, we would love to hear from you. This description outlines the responsibilities, skills, and qualifications needed for a Lead position managing Adobe Journey Optimizer and working on customer journey strategies, ensuring that the role targets both technical expertise and leadership experience. The CJA Lead will be responsible for discovery, design and implementation of CJA requirements i.e. Creation of CJA Reports using dimensions, metrics & analyzing the insights generated. He/she will also be responsible for leading the development team of minimum 2 CJA developers. As part of leading the team, he/she will be responsible for reviewing changes done by the junior developers, guide them for any technical blockers they might be facing. CJA lead is also a client facing role to participate in requirement gathering and technical discussions with client POs & Architects. Essential Functions and Responsibilities: CJA Development - Individual Contribution (60%) - Strong understanding and hands-on experience with CJA modules including but not limited to Connections, Data Views, Metrics, Dimensions, Calculated Metrics, Projects, Panels. Discovery, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP. Data management - Analyze the need of additional data OR reusing existing data present within CJA, as per the reporting requirement from the client. Report development - Create CJA Projects/Reports using various metrics, dimensions and various components including Filters & Calculated Metrics. Configuring Alerts & exports. CJA Development - Lead (40%) - Work closely with cross-functional teams, including developers, data engineers, and project managers. Lead the discovery, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP. Review the changes done by junior CJA developers. Mentor and guide junior team members in technology best practices. Technical issue resolution - Diagnose, troubleshoot, and resolve technical issues and guide the team for any blockers being faced. Helping team to understanding the client requirements and solutioning it for the Junior Developers Qualifications & Skills: Overall IT Experience of 6+ years, with minimum 2+ years of hands-on development experience with Customer Journey Analytics (CJA) Understanding of Analytics Data Collection using some tag manager is must preferably experienced with Adobe Tag / Launch. Experience with Adobe Analytics - proficient with different types of AA report components, evars, props, events, segments. Experience with Adobe Web SDK, Understanding of Adobe Journey Optimizer on high level, Adobe experience Platform Dataset, Query Service would be a plus. Demonstrate strong analytical and problem-solving skills. Good communication skills to ensure effective customer interactions, communications, and documentation. Self-starter - Organized and highly motivated. Fast learner, ability to learn new technologies/languages. Excellent written and verbal communication skills. Kumar Roushan | Talent Acquisition Specialist Amaze Systems Inc USA: 1455 NW, Leary Way, Ste 400, Seattle, WA 98107 Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7 E: roushan@amaze-systems.com | www.amaze-systems.com/ Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status. . -- Keywords: information technology golang Washington Hiring Adobe Lead with Customer Journey Analytics (CJA) or Adobe Journey Optimizer (AJO) roushan@amaze-systems.com https://jobs.nvoids.com/job_details.jsp?id=2247147 |
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| 11:59 PM 11-Mar-25 |