| Cloud Support Analyst (AWS)--Dimondale, MI(Hybrid)(Local candidates only)(F2F Interview) at Remote, Remote, USA |
| Email: teja.k@humacinc.com |
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https://jobs.nvoids.com/job_details.jsp?id=2248829&uid= Hello Friends, I Hope you are doing well. This is Surya from Humac Inc. , Please check the following job description, and if you are interested, or know someone who might be interested, please share your updated resume to reach you. Role: Cloud Support Analyst (AWS) Location:Dimondale, MI(Hybrid) Job ID: 140781 Note: Local candidates only. Interviews: Interviews will likely be held in person. Candidates must be available for an in-person interview. - Duration: 1 year with extension possible - Position location: Dimondale, MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week (Tuesdays and Wednesdays are required onsite days) Position Overview: As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services. You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications. This position requires strong technical expertise, excellent communication skills, and a customer-centric approach. Key Responsibilities: Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem. Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction. Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks. Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base. Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process. Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement. Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field; a Masters degree is preferred. Experience: 1-3 years of experience in technical support, preferably in an AWS environment. Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation. Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude. Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus. Skill Required / Desired Required Years of experience: Experience in a professional office environment Required 2 Experience developing IT infrastructure reports Required 3 Development of script-based solutions for infrastructure provisioning and automation Required 4 Resolving ITSM ticketing at a tier-2 level Required 3 Producing internal operations documentation Required 3 Deploying PaaS within public cloud space Required 2 Project management skills and knowledge in project management and related methodologies Required 1 Bachelors degree within an information technology focus Required 1 Masters degree within an information technology focus Preferred 1 Identity management and role-based access control administration Required 1 -- Best Regards, Sai Surya Teja US IT Recruiter Humac Inc. P: (623)-748-4074 E: teja.k@humacinc.com | W: www.humacinc.com LinkedIn: linkedin.com/in/sai-surya-1b22a721b Phoenix, AZ 85027 Keywords: sthree information technology Arizona Idaho Michigan Cloud Support Analyst (AWS)--Dimondale, MI(Hybrid)(Local candidates only)(F2F Interview) teja.k@humacinc.com https://jobs.nvoids.com/job_details.jsp?id=2248829&uid= |
| teja.k@humacinc.com View All |
| 06:43 PM 12-Mar-25 |