| Genesys Lead - NYC, NY - Onsite at NYC, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2253955&uid= From: Praveena Kanakanti, GAC Solutions [email protected] Reply to: [email protected] Hi, This is Praveena from GAC Solutions. Hope you are doing good. Job Title: Genesys Lead Location: NYC, NY - Onsite Duration: Contract Job Description: Lead Genesys Development: Take ownership of designing, developing, and maintaining Genesys solutions (Genesys Cloud, Genesys Engage, or Genesys on-premises) for enterprise contact centers. Customization and Integration: Create advanced customizations using Genesys scripting languages (e.g., GVP, GML, CCXML) and integrate Genesys with various third-party applications (CRM, WFM, Databases, etc.). Mentor and Support Junior Developers: Provide technical leadership, guidance, and mentorship to junior developers and cross-functional teams on Genesys development and best practices. Troubleshooting and Issue Resolution: Resolve complex technical issues, identify system bottlenecks, and implement performance improvements to ensure smooth operations. System Architecture and Design: Collaborate with architects and other senior developers to design scalable, efficient, and reliable contact center systems and integrations. API Integration and Development: Develop and maintain custom APIs for integrating Genesys platforms with internal and third-party systems, including CRM, databases, and analytics tools. Monitoring and Performance Tuning: Ensure the Genesys environment operates at optimal performance, including analyzing system logs, optimizing configuration settings, and troubleshooting errors. Collaboration with Stakeholders: Work closely with business analysts, project managers, and other departments to gather requirements, design solutions, and deliver high-quality products that meet business needs. Documentation: Create and maintain detailed technical documentation for all custom development, system architecture, integrations, and best practices. Stay Updated on Genesys Features: Keep current with the latest updates in Genesys platforms, and evaluate how new features and tools can improve systems and processes -Thanks, Praveena Kanakanti E: [email protected] www.gacsol.com Experts in Digitalization and Engineering - Enterprise 4.0 Keywords: New York Genesys Lead - NYC, NY - Onsite [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2253955&uid= |
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| 08:40 PM 13-Mar-25 |