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ITSM Analyst at Remote, Remote, USA
Email: khadar@kksoftwareassociates.com
From:

Khadar,

KK Associates LLC

khadar@kksoftwareassociates.com

Reply to:   khadar@kksoftwareassociates.com

We are hiring 

ITSM Analyst
for one of my client in Location:-

Dallas, TX 
interesting candidates  please send resumes to 
khadar@kksoftwareassociates.com

 Contact:- 6146995972 -105 

Position:- :-

ITSM Analyst

Location: - 

 Dallas, TX

JD:-

Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success. Identify leading and lagging indicators related to process health. Detect bottlenecks in existing processes. Prioritize issues affecting workforce experience. Analyze data specific to internal lines of business, functions, applications, and assignment groups. Engage with the workforce through support channels (e.g., email, Slack). Develop test plans for new capabilities related to business processes; conduct testing/validation as needed. Create and update Jira stories based on findings. Design process flows or modify existing ones as necessary. Prepare data required for USAAs monthly governance routines. Conduct compliance activities related to Incident & Request Management including control testing and updates.

Keywords: Texas
ITSM Analyst
khadar@kksoftwareassociates.com
https://jobs.nvoids.com/job_details.jsp?id=2257426
khadar@kksoftwareassociates.com
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09:19 PM 14-Mar-25


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Location: Dallas, Texas