| Help Desk Support Technician at Remote, Remote, USA |
| Email: rajkumar.v@nityainc.com |
|
https://jobs.nvoids.com/job_details.jsp?id=2262950&uid= From: rajkumar, NITYA Software Solutions Inc. rajkumar.v@nityainc.com Reply to: rajkumar.v@nityainc.com Hi, I hope you are doing well. I am Raj from NITYA Software Solutions Inc. I've included below the job description, please let me know if you are interested, and reply with one updated resume, which I've expected. Role: Help Desk Support Technician Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers. Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11. Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support. Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment. Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows. Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting. Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration. Modifies and maintains specific end-user application security. Communicates with external vendors related to software and hardware issues and problem solving. Thank you, Rajkumar EMAIL ID:rajkumar.v@nityainc.com NITYA Software Solutions Inc. Keywords: access management Idaho Help Desk Support Technician rajkumar.v@nityainc.com https://jobs.nvoids.com/job_details.jsp?id=2262950&uid= |
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| 05:23 PM 18-Mar-25 |