| SME lead with Amazon Connect, contact center solution :: - Seattle, WA at Seattle, Washington, USA |
| Email: ashutosh.m@twsol.com |
|
UID: 46a9de8d709f4c4b91ba575710922fe3 Role name: SME lead with Amazon Connect, contact center solution Role Description:As a SME, lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and maintenance of Amazon Connect. Serve as the technology consultant to determine which services are used and how they connect those services. Must be able to lead the process and develop interconnectivity between services in Amazon Connect. Serve as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON. At least 2 years of enterprise experience building applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly) At least 2 years of enterprise experience with Telephony and VOIP (Voice Over IP) At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC) Modern DevOps tools and techniques including GitHub, CI/CD, and Docker Designs software solutions, algorithms, and cloud architectures needed to satisfy product features and functionality defined by product owner and other stakeholders in a production environment Works in all phases of the software development life cycle including functional analysis, development of technical requirements, technical design, prototyping, coding, testing, deployment, data migration, and support Participate in daily scrums, work with Scrum Master and QA Team on projects, and support delivery timelines and priorities Finds, analyzes, and fixes bugs and performance problems whenever and wherever they may occur Acts as a subject matter expert for products that the scrum team supports Solves problems as part of a team and leads team to developing solutions for features and sub-components and improvements to software delivery Competencies:Digital: Amazon Connect Experience (Years):4-6 Essential Skills:Having 6 to 8 years of total experience At least 3 years of enterprise experience of Amazon Connect platform with Technical Architecture, Design and Development skills Advance understanding of Amazon Connect (Customer, Agent, Admin & Supervisor) Must be able to lead the process and develop interconnectivity between services in Amazon Connect Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis . Amazon Connect, AWS services, cloud-based contact center solutions, Configuring a virtual contact center, Amazon Kinesis and Amazon EventBridge , AWS CloudFormation and AWS Cloud Development Kit (CDK) , AWS services - Cloud Watch, Kinesis, S3, Lex, and Poly , VOIP, WEBRTC, GitHub, CI/CD, Docker Data analysis, Data Migration, JSON, LEX Desirable Skills:AWS Certified AI Practitioner (or) AWS Certified Machine Learning Engineer would be an added advantage. Country:United States Branch | City | Location:TCS - Seattle, WA SEATTLE Seattle,WA -- Ashutosh Mishra | Network M: D : +1 2143909326 | E: Ashutosh.m @twsol.com www.teamwaresolutions.net Teamware Solutions INDIA | NORTH AMERICA | MIDDLE EAST Teamware Solutions does not encourage acceptance of any fees, payments, gifts, or other benefits in cash or in kind from any potential candidates seeking employment with the organization. Knowledge of such instances should be immediately communicated to compliance@twsol.com 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: continuous integration continuous deployment quality analyst artificial intelligence sthree information technology Michigan Washington SME lead with Amazon Connect, contact center solution :: - Seattle, WA ashutosh.m@twsol.com |
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| 06:35 PM 18-Mar-25 |