| Contact Center subject matter expert at Alpharetta, Georgia, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2266946&uid= From: Amit Singh, SIRIINFO SOLUTIONS [email protected] Reply to: [email protected] Job Title Contact Center subject matter expert with IVR knowledge Job Type: - Contract Location: ALPHARETTA, GA Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge- Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads- Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering- Familiarity with using JIRA or equivalent software to document and track user stories- Excellent interpersonal skills and ability to thrive in a collaborative environment- Goal-orientated, self-motivated and adapts to changing situations and requirements- Strong organizational and analytical skills; must be detail-oriented Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, UIs ,BPM- Contact Center subject matter expert with IVR knowledge. Working with Business and Development teams to determine required technical solutions.- Documenting business and functional requirements, including data flow, business rules, and use cases-Document the end to end architecture of the solution .- Understanding and being able to translate data logic and data transformations- Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise- Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions- Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements- Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes Keywords: quality analyst user interface Georgia Contact Center subject matter expert [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2266946&uid= |
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| 04:15 AM 19-Mar-25 |