| Urgent Hiring on :: Helpdesk Support :: Onsite ( Cary, NC ) at Cary, North Carolina, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2267163&uid= From: Sankhi Tudu, Vyze Inc [email protected] Reply to: [email protected] Job Title: Helpdesk Support Location: Onsite ( Cary, NC ) Duration: 12+ months MOI: SKYPE Key Qualifications Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting macOS and iOS operating systems Additional Skills Excellent customer service skills Strong troubleshooting and problem resolution skills, with the ability to probe, isolate and diagnose problems without scripted documentation Excellent English-language oral and written communications skills Excellent telephone, chat and email etiquette Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system Keywords: information technology North Carolina Urgent Hiring on :: Helpdesk Support :: Onsite ( Cary, NC ) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2267163&uid= |
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| 08:16 AM 19-Mar-25 |