| Helpdesk Analyst || San Francisco, CA Local Only || USC only || W2 contract at San Francisco, California, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2268324&uid= From: Akhilesh, DMS Visions [email protected] Reply to: [email protected] Hi, Hope all is well, Please revert me with Updated resume if you would like to apply for this contract Position, Job Title: Helpdesk Analyst Job Duration: 6 month Right to Hire Job Location: San Francisco, CA Full Onsite Role Rate: $35/hr. on w2 Need only USC candidate with DL copy Need only local candidate Need 10+ years of experience banking or financial or Insurance background candidates Your Team & Role: This role is to provide on site (5 days/wk) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning. Here is What You Can Expect on a Typical Day: Resolves technical issues from incoming hardware/software incidents for on site and remote users. Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting) Assists with device installation or moves (disconnect/reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary. The Skills & Expertise You Bring: Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow) Proficiency with computer software and hardware Ability to troubleshoot client problems by identifying the symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving the reported issue and following up to ensure long term success of the solution. Ability to use remote access tools to interact with client's computer, search through files and install software drivers to resolve issues Experience or familiarity in using modern programming languages such as Python, Power, and APIs to gather device information and use this information to proactively address compliance issues on devices, automate administrative tasks and provide on demand troubleshooting scripts. Required: Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow) Proficiency with computer software and hardware Ability to troubleshoot client problems by identifying the symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving the reported issue and following up to ensure long term success of the solution. Ability to use remote access tools to interact with client's computer, search through files and install software drivers to resolve issues Experience or familiarity in using modern programming languages such as Python, Power, and APIs to gather device information and use this information to proactively address compliance issues on devices, automate administrative tasks and provide on demand troubleshooting scripts. Responsibilities: This role is to provide on site (5 days/wk). Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning. Resolves technical issues from incoming hardware/software incidents for on site and remote users. Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting) Assists with device installation or moves (disconnect/reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary. Thanks & Regards [email protected] 972-645-0322, 110 Keywords: wtwo California Helpdesk Analyst || San Francisco, CA Local Only || USC only || W2 contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2268324&uid= |
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| 08:15 PM 19-Mar-25 |