| Business Analyst !! Remote, ITIL certification is required at Remote, Remote, USA |
| Email: rohit@codeinfotek.com |
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From: Rohit Yadav, Code Infotek Inc rohit@codeinfotek.com Reply to: rohit@codeinfotek.com Business Analyst Remote Interviews: 1st interview with HM; then second interview with the team. GC, USC Only 5 Must Have: 1. ITSM Analyst with a concentration in Change Management assisting with an ongoing project. 2. Level of comfort with SNOW 3. ITIL certification is required 4. Familiar with governance/process management 4. Distributing, extracting reports in SNOW (working knowledge of SNOW needs to be reflected on resumes. 5. Excel skills preferred Degrees/Certifications-- ITIL certification is required---3 to 5 years of experience Job Description: The Service Management Process Team (Change Management) is charged with governing and simplifying Information Technology Service Management processes across multiple internal and external teams and business partners. Primary Purpose: The Business Analyst will provide support for process governance, ad-hoc analysis, and reporting for ITSM Process Management team. Applies analytical and problem-solving skills to maximize ITSM ServiceNow platforms. Incumbent will be expected work closely with global, internal, and external IT teams and business partners. Duties & Responsibilities Collaborate with process managers/services owners to develop reporting metrics to identify and track areas of improvement Develop and contribute solutions to variety of problems of moderate to complex scope Work with Incident, Change, Knowledge, and Problem ticketing systems within ServiceNow tool Develop and maintain SOP documentation for internal Process Management team Assemble reports to document process status and changes Perform UAT testing Provide end-user training Qualifications: ITIL Certified required Strong written and verbal communication skills Ability to apply ITIL and ITSM principles and concepts Experience with ServiceNow Incident/Problem and Change Management process tools Ability to prioritize task with minimum guidance Strong analytical and data driven approach to problem solving Ability to think outside the box Experience with MS office applications Thanks & Regards... Rohit Yadav !! Code Infotek Inc Technical Recruiter Linkedin: https://www.linkedin.com/in/rohit-yadav-545476175/ 11350 Random Hills Rd. Suite 800 Fairfax, VA 22030 Web: www.codeinfotek.com Keywords: active directory information technology green card microsoft Virginia Business Analyst !! Remote, ITIL certification is required rohit@codeinfotek.com https://jobs.nvoids.com/job_details.jsp?id=2285938 |
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| 11:22 PM 25-Mar-25 |