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Urgent opening for Gen AI support Engineer | Need local candidate to Hartford CT at Hartford, Connecticut, USA
Email: [email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2286957&uid=

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Role: Gen AI support Engineer

Location:
Need local candidate to Hartford CT

As a GenAI Support Engineer, you
will be responsible for providing technical support, troubleshooting, and
solutions for our AI-driven products and services. You will work closely with
customers, engineering teams, and product managers to ensure the smooth
operation and optimization of GenAI models, systems, and applications.

Technical Support: Provide
expert-level support for GenAI products and services, including
troubleshooting, debugging, and resolving technical issues.

End User Interaction: Work directly
with end users to understand their needs, gather requirements, and provide
solutions for GenAI-related challenges.

Problem Resolution: Identify,
diagnose, and resolve complex technical problems involving AI models, algorithms,
prompts and software

Collaboration: Collaborate with
engineering and product teams to improve product features, functionality, and
reliability based on customer feedback.

Documentation: Create and maintain
detailed documentation of support processes, issues, and resolutions for
internal and external stakeholders.

Training and Guidance: Assist in
training customers and internal teams on best practices for using and
maintaining GenAI products.

Monitoring and Reporting: Monitor
system performance, perform regular health checks, and generate reports on
system status, incidents, and resolutions.

Continuous Improvement: Stay
up-to-date with the latest advancements in AI/ML/GenAI technologies and
contribute to the continuous improvement of support processes and tools.

Qualifications

Proven experience in a technical
support or engineering role, preferably in AI/ML/GenAI environments.

Experience with GenAI models
(e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG,
Agents, COT).Hands-on experience with any of cloud platforms (Azure, AWS,
P) and DevOps tools (any CI/CD platform)Strong problem-solving and analytical
skills.

Proficiency in programming languages
such as Python, Java, or C++.

Familiarity with RESTful APIs,
microservices architecture, and database management.

Excellent communication and
interpersonal skills.

Ability to work independently and in
a team-oriented, collaborative environment.

Customer-focused mindset with a
passion for delivering high-quality support Experience with natural language
processing (NLP) and machine learning (ML) models.

Experience with large language
models (LLMs) such as GPT-3.5 Turbo, GPT-4.0, and GPT-4-O.

Familiarity with containerization
technologies like OpenShift, Docker, and Kubernetes.

Experience with application
monitoring solutions like Dynatrace and Splunk

Warm Regards

Ankush
Suryavanshi

Sr.
Talent Acquisition Specialist

Tekshapers Inc

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Keywords: cplusplus continuous integration continuous deployment artificial intelligence machine learning information technology Connecticut
Urgent opening for Gen AI support Engineer | Need local candidate to Hartford CT
[email protected]
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=2286957&uid=
[email protected]
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02:17 AM 26-Mar-25


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Location: Hartford, Connecticut